I currently manage the daily operations of a project based electrical engineering company. Responsibilities• Facilitate the planning and execution of large scale projects • Create Gantt charts concentrating on Critical Paths• Perform fiscal analyses, forecasting, and expense monitoring• Procure materials and monitor project deliverables to ensure satisfactory completion• Administer project tracking software and maintain current records• Organize and communicate project scheduling for company Engineers • Coordinate and manage client and vendor interfaces• Coordinate invoicing schedule, change orders, and monitor project funding• Interface with clients, organize meetings, and create status update documents Accomplishments• 100% increase in gross sales over the last three years • Facilitated 33% personnel increase in 2015• Implemented project tracking software to enhance business operation• Currently developing in house ERP system to increase operational efficiency • Diversified customer base

Managed a team of 15 - 20 call center representatives. Tracked key performance indexes for each employee and coached them on areas of improvement. Handled escalated customer situations and ensured satisfaction by the end of the call. Accomplishments• Implemented employee recognition program• Hosted clients for audits on procedure adherence and call center performance

Accomplishments● Promoted to supervisor in eight months