Adam Mahon Email & Phone Number

• Audit sales from previous day• Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers.• Utilize computerized accounting software programs (Quickbooks, Excel, Word) to perform duties and responsibilities.• Oversee client accounts, accounts receivable write-offs and payment reversals.• Organize and maintain up to date financial records.• Manage and oversee employees in the accounts Payable/ Receivable department

• Answer Inbound Calls and either directed the caller to the correct department or assisted them myself.• Enter sales made into company database.• Audited all receipts to make sure they match the sales as they print.• Mentored other Inbound Agents, answering any questions they have as well as instructing them how to better provide customer service to customers.• Print customer contracts from the previous week and prepare them to be mailed out the customer.

• Serviced existing accounts, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales.• Resolved customer complaints by investigating problems, developing solutions, and making recommendations to management. • Explained warranty services and prices, and answered questions from customers.