- Led a 4-person cross-function team to consult company execs from different divisions on Liquid Cooling Technology and providers based on technical, market, and financial factors- Developed technical demonstrations and collateral for internal Dell that analyzed weaknesses in the department's ability to hit certain quota marks, and emphasized education/resources for those particular product lines- Consulted customers in multiple business verticals to fulfill their technological needs to enhance and maximize profit and build long-term customer relationships- Developed technical knowledge base for emerging workloads: AI, accelerators, IoT, Embedded systems/Edge applications, security, and 5G

- Accelerated programming and troubleshooting time by designing and fabricating a printed circuit board used in an electric power grid scale, lithium-ion battery monitoring system- Designed and performed tests on a busbar system which prevented the propagation of heat from a lithium-ion cell to adjacent cells in event of thermal runaway- Developed a thermoelectric unit designed to dynamically regulate the temperature of a cell while being charged/discharged

- Led efforts to renovate over 100 homes for underprivileged families in the Appalachia region of the United States - Motivated and organized over 150 volunteers ages 15-73 by effectively communicating, setting priorities, and coordinating with local businesses, local building departments, and school boards, and fostered positive relationships with the families we were helping. - Optimized team productivity by ensuring that over $70,000 of building materials were accurately estimated and delivered on time to project sites when lumber and building prices were extremely volatile and managed several social media accounts on a daily basis

- Increased sales by over $100,000/month in the first quarter by providing expert training to the store’s sales team on all Apple products, and by modeling how to market individual products to different demographics- Improved customer retention rate by marketing customer service contracts for personal devices in addition to credit card memberships and financing options- Created customer solutions in a time efficient manner through technical product knowledge as well as effective oral and written communication skills.- Processed transactions from both mobile and stationary point of sale systems for various products and services

- Oversaw operations at Hopkinton and Natick locations. In this role I managed employees, cash and credit payments, customer POS systems , and worked face to face with customers regarding setting up rental time slots and ensuring satisfaction at both sites in a fast-paced working environment.- Worked with other counselors throughout the COVID-19 pandemic to educate campers (ages 6-14) on how to operate basic paddling boats, such as kayaks, canoes, and paddle-boards, as well as the fundamentals of sailing. On top of this, we worked diligently to ensure campers were following social distancing guidelines, communicating with one another in a way that fostered creativity and teamwork, and most importantly were having fun.

- Worked as part of a team to deliver a quality customer service experience to our customers- Maintained machines both employees and customers used and assured that they are functional- Operated various computer systems such as online order POS systems, computerized cash registers, and cooking equipment

- Processed transactions on a point of sale register while effectively meeting customers’ needs and requests- Utilized company databases to locate various inventory as well as add/remove inventory from the as new products were added/removed- Performed basic technology consulting services as well as basic technology repairs(phone screen and battery repairs, water damage recovery)