Since the 1st April, the Technical Services team was expanded to include the Trelleborg Global Data Center based in Stuttgart, Germany. The Data Center is providing hosting services to the whole of the Trelleborg group, currently consisting of over 1000 virtual machines within VMware for ERP, BI and Web services.For Infrastructure and the Global Data Center I must design the roadmap for process development and new technology within Trelleborg IT infrastructure.Manage a team of 12 highly skilled system analysts and architects focused on IT Infrastructure and hoisting services. The team design and deliver the solutions from the roadmap as well as providing 3rd level support.Infrastructure systems include desktop client OS delivery, automated application installation, Internet proxy services, client and network security, client end-point protection, email and mobile device management. As well as the Data center services or hosting any and all applications for the business on a variety of OS and Database platforms.

Design the roadmap for process development and new technology within Trelleborg IT infrastructure.Manage a team of 8 highly skilled technical architects focused on IT Infrastructure. The team design and deliver the solutions from the roadmap as well as providing 3rd level support.Infrastructure systems include desktop client OS delivery, automated application installation, Internet proxy services, client and network security, client end-point protection, email and mobile device management.

Develop and deliver new processes and technologies from the infrastructure roadmap. Provide 3rd level support to end-users and IT operations. Focus on Office365 and Exchange online support plus SQL reporting.

Providing 1st and 2nd level IT Infrastructure support to end-users.Working within a service desk environment, responding to tickets within agreed SLA's.2nd level support focused on Lotus Domino and Office 365 Exchange online.Writing sales and production reports in SQL from Fourth Shift ERP systemCompleting Portable electrical Appliance Testing (PAT) for all on-site devices.

Assist in providing bespoke IT Solutions to small businesses that require Enterprise capabilities on a limited budget. Customers included small local businesses and global suppliers with a small and agile footprint.