Adam Royal Email and Phone Number

Handling PPI complaints on behalf of Santander.Solving unique problems arising from the details of each case and making decisions on any mis-selling of PPI.Communicating these decisions with customers concisely through writing.Dealing with sensitive financial information in accordance with Data Protection.Accurately process the outcomes of a large number of cases to ensure customers receive the correct information and repayments.

Maintained constructive and communicative relationships between customer and the department.Processed changes to cases, from closing cases entirely, to simply changing an address, in accordance with UK legislation.Liaised with all relevant parties and analysed the information to make the best possible decision.Dealt with sensitive information such as National Insurance numbers and bank details in accordance with Data Protection.Kept customers updated on the status of their case and managed expectations as to when and how cases may change, sometimes resulting in difficult conversations.Assured timely paying of payments by developing flexible payment plans for customers.

Handled customer relations issues in accordance with company policies.Followed merchandising guidelines to present visually appealing displays.Resolved customer complaints in a professional manner whilst prioritising customer satisfaction.Operated a cash register for cash, cheque and credit card transactions.Operated kiosk: processing PayPoint transactions, incoming and outgoing deliveries from Amazon, Asos etc.Processed returns and exchanges.