Manager, Digital Production
CurrentLead a team of six, including Associate Digital Producers, Digital Producers, and a Senior Digital Producer. Manage communication and operational issues within the team and interdepartmentally, utilizing tactical empathy and coaching techniques.Key Responsibilities:• Team Management: Address communication concerns within the team and between cross-functional teams. Employ tactical empathy and coaching techniques for conflict resolution. • Project Oversight: Oversee client-based digital marketing projects for high-profile clients such as Walgreens, McDonald’s, Marriott International, and Anheuser-Busch. Ensure smooth execution by resolving technical and communication issues. • Employee Development: Conduct weekly one-on-one meetings to discuss concerns and track development. Implement GROW model and Chris Voss’s tactical empathy techniques to enhance skills and interpersonal capabilities. • Problem-Solving: Resolve issues like miscommunications with cross-functional teams. Improve internal processes to optimize workflow and enhance collaboration. • Tool Proficiency: Proficient in Adobe Suite (Photoshop, Illustrator, After Effects). Serve as Subject Matter Expert for Spaceback, developing processes, documentation, and training for social media post conversion into ads.• Coordinated internal Partner and Client Strategic planning. Key Achievements:• Spaceback Implementation: Introduced Spaceback, expanding social media integration options for clients. Developed and documented processes, trained the team, significantly enhancing service offerings.• Communication Improvement: Improved team communication, reducing project delays by several days through effective conflict management and coaching.