I am currently employed as the Head of Operations at TrackerTeam Ltd, forming part of the Senior Leadership Team. I am responsible for overseeing all aspects of business operations, ensuring efficiency and effectiveness across various departments. I am a strategic thinker with strong leadership skills which enable me to drive operational excellence and support the company’s growth objectives.Key Responsibilities:Aftersales Management:- Oversee the aftersales service team to ensure high customer satisfaction.- Develop and implement aftersales strategies to improve service quality and efficiency.Inventory Management:- Manage inventory levels to ensure optimal stock availability.- Implement inventory control procedures to minimise waste and reduce costs.Bookings & Scheduling:- Coordinate and optimise the scheduling of installations and services.- Ensure timely and efficient booking processes to meet customer demands.Logistics:- Oversee the logistics operations to ensure timely delivery of products and services.- Develop logistics strategies to improve delivery efficiency and reduce costs.Credit Control:- Manage the credit control process to ensure timely collection of payments.- Implement credit policies and procedures to minimise financial risk.Customer Services:- Lead the customer service team to provide exceptional support to clients.- Develop customer service policies to enhance the customer experience.

Senior Manager, responsible for aftercare operations and stock control.

Patient Flow and Discharge Planning: Overseeing patient flow and ensuring efficient patient discharge processes.Medical Staff Training & Development: Coordinating and managing training and development programs for medical staff.Operational Support: Providing day-to-day operational support across both hospitals.Service Level Management: Assisting with service level management and monitoring performance metrics.Workforce Management: Handling workforce management tasks, including sickness monitoring and staffing for safe service provision.Incident and Complaint Investigations: Supporting investigations into incidents and complaints.Medical Divisional Management Team: Working closely with the Divisional Director, General Manager, and Operations Manager.Clinical Teams: Liaising with clinical teams to support patient pathways and service delivery.

• Managed projects in various divisions at Lloyds Banking Group, including General Insurance and Group IT, leading to successful delivery and implementation.• Analyzed operational performance data to identify areas for improvement and implemented strategies to enhance service delivery efficiency.• Collaborated with cross-functional teams to drive colleague engagement initiatives and ensure successful disaster recovery planning.