Adam Starr Email & Phone Number

• Process lease documents for vehicle refinancing, adhering to state policies and procedures• Check Request Processing and mailing using Microsoft Access• Generate labels and documents for customer shipments• Process vehicle assessments using AiM and AutoVIN

Buffalo, New York

• Functioned as the intermediary, fostering communication between banks, mortgage brokers, loan officers, real estate agents, appraisers, and borrowers. By utilizing phone, message board, and email, ensure that the order progresses appropriately and is delivered on time.• Work on five of the six Tier 1 lenders including Chase, Citibank, Wells Fargo, Quicken Loans, and Bank of America allowing me to assist wherever needed.• Provide training for new employees showing them how to communicate with each of the top five lenders through an internal message board, emails, and phone calls.• Generate and distribute a daily and weekly report that displays the company’s current performance.• Evaluate each order and escalate based on the closing date as well as the rate lock date to prevent customer dissatisfaction and customer losses.

Buffalo/Niagara, New York Area

• Maintained composure, patience, and friendliness while dealing with customer complaints using attentive listening, and strong negotiation skills• Utilized basic IT support skills to assist customers and answer questions about pricing, packaging, and account info while following proper CPNI• Navigated through 4 programs, depending on geographical location of the customer, while researching possible IT solutions in various company databases

Buffalo/Niagara, New York Area

• Demonstrate probity and quantitative proficiency, processing transactions efficiently• Answer guest’s questions about membership opportunities, pricing, and event locations throughout the University at Buffalo campus• Maintain organization staff by interviewing potential candidates, assessing their attention to detail and customer service skills• Track the inventory of membership cards at the beginning and end of each shift, establishing a timeline of when supplies need to be replenished• Follow proper CPR/AED and First Aid protocol and act as a leader during emergency situations• Provide training for Office Staff Supervisor trainees through mentoring, observation, and feedback• Review job applications and interview potential employees, assessing their communication and cognitive skills.

Buffalo/Niagara, New York Area

• Maintained and sanitized work out equipment ensuring guest satisfaction and safety• Improved guest safety monitoring healthy work out routines and responding to emergency situations• Increased monthly memberships monitoring entrances and exits reducing unauthorized entry into the facility

Buffalo/Niagara, New York Area

• Increased guest satisfaction by providing a fast, fun, and friendly guest service and displayed a positive attitude in all guest interactions• Established a database to assess and update our supply needs, saving the company over $1,000• Trained over 20 team members on the operation and maintenance of new registers, saving the company $5,000• Proposed solutions for guest issues in an efficient and satisfactory manner ensuring guest loyalty • Awarded Team Member of the Month for demonstrating excellent guest service, signing guests up for the store loyalty card, and increasing the guest satisfaction ratings

Bachelor Of Business Administration (B.B.A.), Marketing

Bachelor Of Science (Bs), Business Administration And Management, General

Ged, General Studies