Adam Walker

Adam Walker Email and Phone Number

Associate Director EMEA L and D @ Concentrix
Cape Town, WC, ZA
Adam Walker's Location
City of Cape Town, Western Cape, South Africa, South Africa
Adam Walker's Contact Details

Adam Walker personal email

n/a
About Adam Walker

A highly engaging senior leader with over 20 years’ BPO experience in people & organisational development, with a track record of delivering award winning people experiences and development initiatives across a UK, South Africa and global context.An innovative, big picture and creative thinker with a knack for leading, developing and energising high performing teams to deliver the vision whilst confidently navigating data and detailed performance insights to quantify and evidence success.

Adam Walker's Current Company Details
Concentrix

Concentrix

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Associate Director EMEA L and D
Cape Town, WC, ZA
Website:
concentrix.com
Employees:
174924
Adam Walker Work Experience Details
  • Concentrix
    Associate Director Emea L And D
    Concentrix
    Cape Town, Wc, Za
  • Concentrix
    Associate Director Emea L&D
    Concentrix Aug 2024 - Present
    Emea
    Leading the Senior Leader Development Proposition for all EMEA located Senior Managers, Associate Directors, Directors and Senior Directors
  • Concentrix
    Senior Consultant
    Concentrix Oct 2023 - Jul 2024
    Global
    Short secondment opportunity within the HRIS function to lead the project team to successfully integrate of 110k new gamechangers utilizing 6 different LMS platforms to consolidate into the Concentrix University LMS
  • Webhelp Outsourcing Sa Pty Ltd
    Head Of Management Development & Digital Learning
    Webhelp Outsourcing Sa Pty Ltd Sep 2020 - Sep 2023
    Uk, South Africa & India
  • Webhelp
    Head Of Leadership & Organisational Development
    Webhelp Sep 2017 - Sep 2020
    Cape Town, Western Cape, South Africa
    Responsible for the end to end organisational effectiveness agenda for UK, South Africa and India including management, leadership, career & talent development, performance management, apprenticeships/learnerships, digital & virtual learning.
  • Webhelp Outsourcing Sa Pty Ltd
    Head Of Learning And Development
    Webhelp Outsourcing Sa Pty Ltd Nov 2013 - Sep 2017
    South Africa
    To manage a group of Training Managers and Trainers in the delivery of training material in light of training needs. To strategise, define and plan the leadership development activities across multiple sites and clients. To oversee the design and review of training content and to manage effective content delivery and facilitation across multiple industries in line with operational and client desired business outcomes.
  • Aegis Outsourcing South Africa Pty Ltd
    Associate Vice President - Aspire Training
    Aegis Outsourcing South Africa Pty Ltd Jul 2010 - Nov 2013
    Johannesburg Area, South Africa
    Manage Product, Systems and Skills training for 1800 emloyees nationally. Design and develop leadership and skills training for all management levels. Manage a team of 33 training specialists and managers.
  • Cci South Africa
    Training Manager
    Cci South Africa Oct 2007 - May 2010
    Durban Area, South Africa
    To design, deliver and evaluate appropriate development solutions to meet identified business, team and individual needs to all staff, working closely with Campaign Managers, heads of departments and directors.
  • Virgin Media
    Skills Development Trainer
    Virgin Media May 2002 - Sep 2007
    Trowbridge, Wiltshire
    To design, deliver and evaluate appropriate development solutions to meet identified business, team and individual needs to all First and Second Contact CSAs, working closely with Operations Managers, Operations Support Managers and Team Managers.To design and deliver CSA induction training to meet clearly identified business and individual needs, accrediting performance and evaluating outcomes.

Adam Walker Skills

Team Management Call Centers Bpo Contact Centers Performance Management Training Management Change Management Outsourcing Workforce Management Call Center Customer Experience Team Leadership Coaching Contact Center Management Training Needs Analysis Telemarketing Customer Satisfaction Service Delivery Training Delivery Operations Management Soft Skills Leadership Offshoring Employee Engagement Inbound Marketing Telecommunications Mis Recruiting Transition Management Copc Call Center Development Sla Customer Service Crm Outsourcing Management Process Excellence

Adam Walker Education Details

Frequently Asked Questions about Adam Walker

What company does Adam Walker work for?

Adam Walker works for Concentrix

What is Adam Walker's role at the current company?

Adam Walker's current role is Associate Director EMEA L and D.

What is Adam Walker's email address?

Adam Walker's email address is ad****@****bal.com

What schools did Adam Walker attend?

Adam Walker attended Bath College, Frome Community College.

What skills is Adam Walker known for?

Adam Walker has skills like Team Management, Call Centers, Bpo, Contact Centers, Performance Management, Training, Management, Change Management, Outsourcing, Workforce Management, Call Center, Customer Experience.

Who are Adam Walker's colleagues?

Adam Walker's colleagues are Jordy Gutierrez Salazar, Pj Antonio, Raghu Dacha, Bevan Lacaden, Elvira Magalso, Andrea R. Nordstrom Nord, Harrison García Arévalo.

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