Adam Herrmann

Adam Herrmann Email and Phone Number

Chief Revenue and Operations Officer (CROO) @ DataBank IMX
Rochester, MN, US
Adam Herrmann's Location
Rochester, Minnesota, United States, United States
Adam Herrmann's Contact Details

Adam Herrmann personal email

n/a
About Adam Herrmann

A transformational leader, recognized for inspiring and leading large global professional services teams. Driving the value of professional services to customers comes naturally with a primary driver to deliver the highest quality solution based on budget, schedule, and scope for the customer. Dedicated to delivering quality projects with positive multi- million-dollar financial outcomes. Core strengths that lie in the ability to find innovative ways to grow client solutions through partnership and education. Skilled in anticipating business value concerns, poor ROI, governance, and related deployment obstacles.A track record that consists of over 15 years of delivering superior professional services revenue results in the Technology, ECM & BPA industry by leveraging the keen ability to find innovative ways to grow professional services revenue, increase margins and profitability all while aligning to global business objectives.Aside from the ability to keep an eye on the bottom line, having a passion for building high performing teams and mentoring the next generation of technical leadership.Specialties & Qualifications: • Program/Project Management (PMP & Certified Scrum Master)• Quality Assurance Management• Customer Success • ROI Realization• Financial partner • SAAS (Software as a Service) • Professional Service Practice Leadership• Enterprise Content Management• Vendor and Client Relationship Management• Continuous improvement mindset• Excellent negotiator with strong business background• Software Implementation Management• Software Consulting Practice Management• Strategic Account Management• Sales and customer service • Marketing (SEO, SEM, PPC, Strategy) • Planning and analysis experience with a strong commitment to organizational development and community serviceMicrosoft Project, Hyland OnBase, SharePoint, Nintex, Brainware OCR, Business Objects, Data Integrator, SQL, Visual Basics, BOXI, Oracle, Visio, Fire Works, Infrastructure, Dream Weaver, Crystal, Reports, ERP, ECM, EDMS, CygNet, Baan, Xcelsius, SAP, CRM, Salesforce, EHR, EMR, EPIC, Search Engine Optimization SEO, eCommerce, Lean Six Sigma, SDLC, Waterfall, Agile, Scrum, Capture, BPO, BPA, Web design, OCR, ICR, AI, document management, Jira, AWS, Cloud, Mobile, Database, Azure, OCM

Adam Herrmann's Current Company Details
DataBank IMX

Databank Imx

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Chief Revenue and Operations Officer (CROO)
Rochester, MN, US
Website:
databankimx.com
Employees:
399
Adam Herrmann Work Experience Details
  • Databank Imx
    Chief Revenue And Operations Officer (Croo)
    Databank Imx
    Rochester, Mn, Us
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  • Databank Imx
    Chief Revenue & Operations Officer (Croo)
    Databank Imx Apr 2024 - Present
    United States
    Leading and directing all operational, service-oriented, and revenue-generating functions within DataBank. Overseeing sales, sales operations, and services, creating one unified team, whose primary goals is to drive revenue growth, streamline processes, create operational efficiencies, and optimize profitability.
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  • Databank Imx
    Senior Vice President Of Services
    Databank Imx Nov 2022 - Apr 2024
    Responsible for leading Professional Services, Intelligent Document Processing, Conversion Services, Cloud hosting, AI technology, SaaS, Hosting, Software Maintenance, and Support utilizing technology and human connection to optimize customer experience and solutions.
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  • Databank Imx
    Vice President Of Professional Services
    Databank Imx Apr 2019 - Nov 2022
    United States
    Responsible for managing professional services delivery, support, new software sales, software maintenance, support, and SaaS. Consistently focused on improving P&L margins with a track record of overachieving revenue and margin goals while still maintaining customer success.•Integrated both delivery and support teams, which improved the customer experience while driving utilization gains by 15% and increased client retention to 98%.•Developed and deployed a Cloud delivery team. •Strategically led road mapping sessions with tier one customer that drove new sales and increased retention.•Mentored and promoted customer focused leaders that expanded beyond professional services.•Partnered and led healthcare clients migrating to a new ECM platform while sunsetting a legacy system. •Launched a client feedback solution within Salesforce to understand customer confidence and mitigate retention issues early.
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  • Databank Imx
    Senior Director Of Professional Services
    Databank Imx Nov 2017 - Apr 2019
    United States
    Sr. Director responsible leading an End to End professional services team from architecture to the delivery and continued support of technology solutions. Focusing on strategic opportunities with our customers, vendors, and industry partners while setting the long-term direction for the development of solution offerings to enhance our customer’s ROI. Executive responsibility over delivery, quality assurance, and customer support departments within DataBank IMX. Holding focus on the teams architecting great solutions, deliver what we promise, and provide exceptional customer care within Healthcare, Public Sector, and Commercial verticals.•Directing an end to end professional services team from architecture through the delivery lifecycle to support•Conceptualized and launched a new service offering focused on staff augmentations leading to 46% margins.•Produced a client onboarding processes to assure client expectation and goals were met.•Hired and developed a program management team to assist in aligning DataBank solutions and resources with customer goals and objectives.•Built customer dashboards to analyze data trends and leverage use cases to drive confidence within consultants. •Focused on strategic opportunities with our customers and industry partners and setting the long-term direction for the development of solution offerings to enhance our customer’s ROI•Executive responsibility through pre-sales, business development, delivery, quality assurance, and customer support departments within DataBank IMX•Lead a team with the vision on architecting great solutions, deliver what we promise and provide exceptional customer care•Managing teams across continents in software, business development and operations•Responsible for managing 105 employees
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  • Databank Imx
    National Director Of Professional Services
    Databank Imx Jan 2017 - Nov 2017
    United States
    National Director of Professional Services tasked with successfully aligning DataBank IMX and customers through the building of strategic alliances that create viable projects with new and existing clients. Leading the Professional Services Delivery Team through successful implementation and client partnerships. DataBank IMX is North America’s leading end-to-end business process solution provider.•Tasked with successfully aligning DataBank IMX and customers through the building of strategic alliances that create viable projects with new and existing clients.•Built a PMO, bringing acquired companies processes, procedures, and resources into one center of excellence. •United four regions into one cross matrix team, sharing skillsets and knowledge that built superior partnerships. •Drove solution training, built processes, and developed materials for sales enablement of products and services. •Analyzed solution adoption through support trends, mitigating potential client issues and consolidate offerings. •Re-located as needed to work hand and hand with new regions to drive improved cross team collaboration and teaming•Led the Professional Services Delivery Team through successful implementation and client partnerships•Tasked with recruitment and hiring 20 Professional Services consultants in Q1 resulting in quicker project turn around and increased revenue•Developed a services team with a strong focus on sales partnership and identifying new opportunities•Created "The DataBank Difference" through expanding and recruiting teams for DataBase and specialty services
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  • Databank Imx
    Regional Director Of Professional Services
    Databank Imx Mar 2015 - Jan 2017
    Greater Philadelphia Area
    Regional Director of Professional Services responsible for Managing teams of Software Engineers, Solution Architects, Bid Managers, Professional Services Managers, Project Managers (PMO), and Business Analysts to drive successful electronic document management system implementation across half the United Sates.•Managed a large team of Software Engineers, Solution Architects, Bid Managers, Regional Professional Services Managers, Project Managers, and Business Analysts to drive successful electronic document management system implementation•Created a customer first culture to support retention of 600 software and hardware customers. •Part of a leadership team that established regional business focus and direction for all Regions•Budgeting and financial forecasting by client; manage a sustainable capacity planning process•Focusing on resource management and team utilization driving profitable growth while meeting AOP goals• Developed strategies and solutions to meet Minnesota health and human services regulations and requirements. •Standardized the solution quoting process while simplifying contracts to reduce client procurement objections. •Overseen the solutions teams and implementation services processes•Ensured customer satisfaction through healthy project engagement to support hand offs•Professional Services pipeline development and planning •Administer compliance with Methodologies & Procedures•Direct end to end delivery teams from Quoting, Project Management•Support sales in driving new business for the professional services teams with net new clients and up selling services in existing customer base
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  • Databank Imx
    Team Lead / Senior Project Manager
    Databank Imx Oct 2012 - Mar 2015
    Greater Minneapolis-St. Paul Area
    The primary contact between DataBank and clients for all aspects of the project. Responsible for the success of the project by creating and managing project plans, managing staff, assignments, and reporting on the status of the project to clients and eDocument Resources Account Manager(s). In addition to Project Management responsibilities, performed additional business analyst duties such as creating functional requirements documents or statements of work. Lead multiple teams through day activities and professional development.•Electronic Content Management (ECM) projects for Government, State, and Medical customers.•Strategically partnered with eight Minnesota counties to implement a single shared content management platform to manage core business lower costs, allowing smaller counties to obtain the tools needed to meet MN requirements at an acceptable price point. •Delivered the first mobile child protective services solution in Minnesota, aiding at risk children 17 days sooner.•Awarded for leading the highest utilized services team two years in a row. •Implementation and product lead for optical and intelligent capture solutions. •Resource Management and set day-to-day tasks for Solutions Analysts•Gather and analyze information to prepare project status reports and monitor to ensure plans adhere to contract specs and goals.•Proactively identified problem areas, made decisions on overall project performance•Act as ambassador to consultants, contractors, and staff through effective communication•Managed multiple projects running in parallel •Ensured project goals are achieved, dates are met, and the quality of deliverables
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  • Digital Blitz Seo
    Co-Founder
    Digital Blitz Seo Jul 2012 - Mar 2015
    Rochester, Minnesota Area
    Digital Blitz SEO was founded on some very simple principals. Do the right thing for the customer. Help them succeed and we will succeed. Excited to bring a sense of realism and straight talk to an industry that is complex and easily confused. Digital Blitz SEO can easily become your digital strategy team.• Implemented the largest Magento eCommerce site of its time, supporting a unique client vision. • Built partnerships with Mayo Clinic Ventures for technology startups • Created customer engagement processes, starting with first contact and continuing through support. • Fostered processes to enhance teaming and collaboration between the for U.S. and India locations. • Digital Strategies• Pay Per Click (PPC)• Search Engine Optimization (SEO), On and off page • Content strategies• E-commerce • Sales and marketing consulting • Website design and development• Social Media Management
  • Broker Exchange Network, Llc
    Project Manager
    Broker Exchange Network, Llc Dec 2009 - Jul 2012
    Rochester, Minnesota Area
    Managing successful projects, programs, products related to new development, and maintaining business relationships in domestic and international markets. Oversee all aspects of projects; set deadlines, assign responsibilities, and monitor progress of projects. Developed new business processes, products, marketing, and the optimization of internal systems and databases. Worked directly with customers to understand their company needs for new, feature, and product development.• E-commerce solutions• New business development • New product design and launch• Outside sales and product training• Industry analysis and market trends• New customer sourcing• Custom web solutions• Online marketing (PPC)• Magento
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  • Benchmark Electronics
    Supply Chain Analyst - Projects
    Benchmark Electronics Mar 2008 - Dec 2009
    Rochester, Minnesota Area
    Responsible for supply chain activities within Electrical and Electronic Manufacturing organization including material procurement, capacity planning, vendor management and inventory analysis to support the business unit and divisional goals while ensuring our customer and team needs are met.•Managed special projects and Lean Six Sigma teams• Established partnerships with suppliers that offer Electronic Data Interchange (EDI) that led to increased profit margins for Benchmark and lowered inventory levels for customers to achieve cost reduction goals of 15%.•Task manager for process improvement initiatives (continuous improvement activities) •Integrations with customer systems and process development for component procurement •Forecasted and drove production schedules •Material and capacity management•Maintained a high price part variance by negotiating on supplier agreements and sourcing•Key contact new orders, change orders, and net change analysis from customer•Control inventory such as obsolete, excess, and turn over•Maintained and controlled a master production schedule by balancing customer requirements with manufacturing capacity and component availability•Developed a revision control transfer process for manufacturing part numbers •Created the BEI Dashboard to improve vendor management, quality, and pricing•Administrator for the Business Objects XI system•Lead quarterly business reviews
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  • Benchmark Electronics
    Supplier Development Engineering - Special Projects
    Benchmark Electronics May 2007 - Mar 2008
    Rochester, Minnesota Area
    •Led ERP & supply chain project and initiatives•Identified inefficiencies in the supply chain and developed effective processes•Lead supply chain training initiatives for new procedure rollouts •Material Inspect and quality control•Developed a corporate vendor score card through a ERP integration into Business Objects•Vendor management focusing on material issues and returns•Developed the quality metrics for vendor scorecards •Partnered with purchasing department to assist with product failures at delivery•QA for new components and materials
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  • Benchmark Electronics
    Supply Chain Projects
    Benchmark Electronics Jan 2007 - May 2007
    Rochester, Minnesota Area
    •Improved internal purchase orders and return PO’s for customer teams•Managed a no PO intake issue and developed high efficiency process. •Standardized/simplified manufacture part number ID’s for better identification at incoming•Analyzed quality trends and utilized this data to identify new supplier potential and vendor managed inventory•Lead process improvement projects including time studies, bottle necks, solutions, and implementation•Presented weekly status update reports to key project sponsors in the supply chain management group on project updates •Implemented ERP system solutions for issues at hand
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  • Cda
    Project Manager
    Cda Apr 2005 - May 2007
    Rochester, Minnesota Area
    • Managed B2B & B2C website design and development• Spearheaded change management initiatives to unlock revenue growth through solution refreshes• Lead R&D initiatives for CDA repeatable solutions • Designed a project delivery process for to be more client focused
  • Chem Sol
    Production Lead
    Chem Sol Jan 1999 - Apr 2005
    •Managed a production team through batch processing•Controlled development levels in production•Developed a new intake and testing system•Planned and balanced work flow with available staff and gave work direction•Controlled material usage in production•Developed processes for product sanitation control

Adam Herrmann Skills

Process Improvement Project Management Management Analysis Supply Chain Management Business Analysis Leadership New Business Development Business Process Improvement Six Sigma Supply Chain Project Planning Sales Management Seo Erp Account Management Sharepoint Team Leadership Procurement Operations Management Process Engineering Manufacturing E Commerce B2b Google Adwords Sap Contract Negotiation Training Vendor Management Process Development Quality Management Quality Assurance Process Management Kanban Kaizen Resource Management R&d Professional Services Integration Strategic Planning It Strategy Architecture Employee Engagement Cross Functional Team Leadership Customer Service Training And Development Supply Chain Risk Management Business Relations Onbase Business Process Automation Web Project Management Research Project Management Business Objects Edms Compass Pilot Business Process Visio Databases Microsoft Office Requirements Analysis

Adam Herrmann Education Details

Frequently Asked Questions about Adam Herrmann

What company does Adam Herrmann work for?

Adam Herrmann works for Databank Imx

What is Adam Herrmann's role at the current company?

Adam Herrmann's current role is Chief Revenue and Operations Officer (CROO).

What is Adam Herrmann's email address?

Adam Herrmann's email address is ad****@****nch.com

What schools did Adam Herrmann attend?

Adam Herrmann attended Winona State University, Scrum Alliance, Project Management Institute.

What are some of Adam Herrmann's interests?

Adam Herrmann has interest in Programming, Children, Project Management, Supply Chain Management, Supplier And Customer Communications, Agile, Change Management, Sales Management, Arts And Culture.

What skills is Adam Herrmann known for?

Adam Herrmann has skills like Process Improvement, Project Management, Management, Analysis, Supply Chain Management, Business Analysis, Leadership, New Business Development, Business Process Improvement, Six Sigma, Supply Chain, Project Planning.

Who are Adam Herrmann's colleagues?

Adam Herrmann's colleagues are Rodney Clark, Julie Krull, Kaylea Croxford, Manal I., Toney Privatte, Troy Harborth, Sandra Cuevas.

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