Leading a team of like-minded individuals, working together to ensure a secure and connected future for our customers.Managing the Managed Service/Project offering to all customers, across varying industries. My role, being in a position on the FocusNet Leadership Team, consists of leadership of the technical team, account management/customer relations, sales/business development, HR/recruitment and everything in between!

- Management of National Managed Services- Service Desk Management- Client Acquisition- Account Management- Company-wide ConnectWise Administration- Company-wide reporting for KPIs

- IT Management- Solutions Architecture- Account Management- Project Management- Pre Sales- System Administration- System Center Configuration Manager (SCCM)- SOE builds and rollouts (through WDS and SCCM)- Level 3 IT Support/Escalations- Office 365 Migrations- Office 365 Hybrid Configurations- Server Builds & Migrations- Veeam- VMware and Hyper-V virtualisation- Hyper-converged Infrastructure- Server 2008(R2)/2012(R2)/2016-… Show more - IT Management- Solutions Architecture- Account Management- Project Management- Pre Sales- System Administration- System Center Configuration Manager (SCCM)- SOE builds and rollouts (through WDS and SCCM)- Level 3 IT Support/Escalations- Office 365 Migrations- Office 365 Hybrid Configurations- Server Builds & Migrations- Veeam- VMware and Hyper-V virtualisation- Hyper-converged Infrastructure- Server 2008(R2)/2012(R2)/2016- Exchange 2010/2013/2016- AD FS Infrastructure Deployments- Windows Server Update Services (WSUS)- Cisco Meraki (Firewalls, Switching and WAPs)- Ubiquiti (Firewalls, Switching and WAPs)- SonicWALL- Remote Desktop Services Deployments (RDS)- Sophos XG- ConnectWise Management- Microsoft Azure- Technical Documentation- Traditional DR and Backup solutions - Disaster Recovery as a Service solutions (DRaaS)- Backup as a Service solutions (BaaS)- SharePoint Show less

- IT Management- Project Management- Account Management- AD FS Infrastructure Deployments- Remote Desktop Services Deployments (RDS)- System Center Configuration Manager (SCCM)- SOE builds and rollouts (through WDS and SCCM)- Intel SCS- VMWare and Hyper-V Virtualisation- Server Builds/Migrations- Complete infrastructure deployments- System Administration- Exchange 2010/2013/2016- Server 2012(R2)- Windows Server Update Services (WSUS)-… Show more - IT Management- Project Management- Account Management- AD FS Infrastructure Deployments- Remote Desktop Services Deployments (RDS)- System Center Configuration Manager (SCCM)- SOE builds and rollouts (through WDS and SCCM)- Intel SCS- VMWare and Hyper-V Virtualisation- Server Builds/Migrations- Complete infrastructure deployments- System Administration- Exchange 2010/2013/2016- Server 2012(R2)- Windows Server Update Services (WSUS)- Enterprise Mail Archiving- Pre sales- Veeam- Level 3 IT Support- Technical Documentation Show less

- Outsourced technical support for a range of clients, maintaining and supporting computer systems from SMB to Enterprise networks.- Windows Server 2003/2008(R2)/SBS/2012(R2)- Exchange 2003/2007/2010/2013/Office 365- Windows 7/8.1/10- Office 365 Migrations- System Administration- Network Administration on SonicWall devices- VMware and Hyper-V Virtualisation- Server Builds- Server Migrations- Cloud Servers (Amazon Web Services)- Disaster Recovery-… Show more - Outsourced technical support for a range of clients, maintaining and supporting computer systems from SMB to Enterprise networks.- Windows Server 2003/2008(R2)/SBS/2012(R2)- Exchange 2003/2007/2010/2013/Office 365- Windows 7/8.1/10- Office 365 Migrations- System Administration- Network Administration on SonicWall devices- VMware and Hyper-V Virtualisation- Server Builds- Server Migrations- Cloud Servers (Amazon Web Services)- Disaster Recovery- Desktop Support for Windows and Mac environments- Backups (Shadow Protect, Backup Exec)- Connectwise- ITIL- Lab Tech- StorageCraft Shadow Protect - Trend Micro WFBS and Messaging Agent Show less

- Outsourced technical support & client liaison for clients ranging from SMB to Enterprise Networks.- Dealing with technical systems from Server 2003 to 2012- Internal ticketing system/helpdesk management- System & Site Auditing- Disaster Recovery- VoIP Telephony support