Ryan Grant Email & Phone Number

Perth, Australia

West Leederville, WA

Assisted Service Desk staff with escalations, performed proactive maintenance and managed services for a range of clients. Supported products such as Windows Server (2003 and above), VMware, Hyper-V, Exchange, Active Directory, Remote Desktop, Citrix, ShadowProtect, Backup Exec, Veeam and other applications.Assisted with a number of projects in either a.

West Leederville, WA

After Netlink’s purchase of the RCS client base, assisted with their integration into Netlink and educated staff on management of their systems. Provided remote and onsite support for the new merged client base, dealing with escalations relating to the RCS client base.

Performing 2nd Line Support on the British Legion's internal IT service desk, working on a contract basis.Duties include;- User creation and removal- Asset management- Remote / telephone support- NTFS permissions management- Exchange mailbox management- Setup and troubleshooting of Blackberry, Windows phone and BYOD devices- Mitel user / phone.

West Perth, WA

Provided remote and onsite support for multiple clients, ranging from small business to corporate. Performed ongoing maintenance for client-owned servers as well as clients running within the datacentre hosting operated by RCS. Managed daily backups, updates and changes, and assisted with projects including the migration of our client to a cloud-based.

West Perth, WA

Managed a team of 13 staff in accounts and technical support, performing call coaching and performance management, and handling escalations from team members.

Subiaco, WA

Provided technical support to the Westnet and iiNet customer base, across products such as ADSL, landline and mobile phone, fibre and satellite internet, online backup and web hosting.Later worked with customers and the Telecommunications Industry Ombudsman to resolve escalated customer complaints, as well as internal escalations from Customer Service.