Caroline Falcucci Email & Phone Number

East Perth, Western Australia, Australia

Sydney, New South Wales, Australia

- Leading operations for these two businesses, serving the local community and key clients such as Channel 7 and NSW Police, ensuring the highest level of organisation between the businesses while providing excellent service. - Reduced customer complaints by 55% by creating a post-sales survey, analysing responses and creating a plan of action.- Assisting with accounting procedures by issuing invoices to customers. - Processing payroll and other accounting activities using Xero. - Using the company's website hosted on Shopify to receive and organise orders.- Managing two telephone lines and two email accounts, keeping organisation and accuracy of information at all times.- Providing leadership to 8 staff members across the businesses.

Sydney, New South Wales, Australia

- Assisted with administrative and archiving tasks, providing excellent service to internal and external stakeholders supporting the delivery of 50+ courses to over 500 students. - Reduced file location time by 40% by organising and digitising a large range of physical documents into digital files.- Input a large amount of data into the internal CRM system, ensuring accuracy and confidentiality of information. - Assisted accredited facilitators with assessment review. - Updated assessment results into two different systems.- Managed communication with customers and resolved complaints as required.- Maintained and managed logbooks and records of staff members assessing archival documents.- Acted as second in command and incorporated the archiving manager's responsibility during leave of absence periods.

Sydney, New South Wales, Australia

- Assisted with the daily operations by receiving dockets, preparing and organising large orders as well as ensuring the highest standard of quality and timely delivery. - Issued invoices and receipts. Collaborated to keep a loyal local customer base.

Ribeirão Preto, São Paulo, Brazil

- Provided optimal accounting and finance assistance for 4 companies part of the Metalcom Group, including accounts payable, accounts receivable, payroll, debtors and creditors reconciliation, and discrepancies investigation as well as excellent customer service to major clients and suppliers, such as RMIG, the world's largest manufacturer and supplier of perforated metal, and Raízen, the third-largest Brazilian energy company.- Processed payments to over 50+ debtors' accounts in compliance with the internal financial policies and procedures.- Generated invoices and account statements for clients and maintained accounts receivable files and records.- Matched, batched and coded invoices according to each company of the group.- Performed a range of data entry activities within the internal ERP system.- Analysed accounting data on Excel spreadsheets and produced detailed monthly reports to senior management.- Reconciled information for 4 different bank accounts.- Assisted senior accountant within payroll by setting up staff profiles in the internal system and maintaining payroll records.

Bachelor'S Degree, Accounting

Diploma, Business Administration And Management, General

Bachelor'S Degree, English Translation