As the Canadian E-Commerce Manager at Christian Dior, I lead the strategic management of our third-party logistics (3PL) partner, ensuring that we meet the highest operational standards and exceed customer expectations. My role involves comprehensive oversight of inventory management, driving continuous improvement initiatives, and conducting in-depth KPI analyses to ensure optimal performance.I also manage the entire operational warehouse budget with full profit and loss accountability, carefully overseeing expenses related to warehouse operations, shipping, transportation, and packaging. Through my leadership and expertise, I play a critical role in enhancing the delivery experience for Dior's clients, further solidifying the brand’s esteemed reputation in the luxury fashion & e-commerce logistics space.

•Managed $13 million inventory in a 340,000 SQFT facility for government-owned customers, meeting SLA and KPI requirements during peak and off-peak seasons.•Maintained a safety record of 442 days without lost time incidents and a zero lost time incidents record, by driving a safety culture and leading Joint Health & Safety (JHSC) Committee.•Reduced overtime costs by 70% by implementing a new productivity & accountability system and collaborated with HR and Operations to improve performance and retention, reducing turnover rate from 24% to 8%.•Managed profit & loss, directed day-to-day operations, and enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.•Successfully led two different WMS transitions, annual physical inventory, Continuous Improvement & Value Stream Mapping workshops, and implemented Process Observations and Behavioral Based Safety observations to create a team safety and productivity culture.

•Developed and implemented analytical tools to improve service levels, reduce costs and enhance operations.•Reduced data collection and analytics time by 25% through report automation, saving an estimated $20K annually.•Led User Acceptance Testing and System Integration Testing to meet go-live deadlines for successful system implementation.•Coordinated with Engineering groups and modified warehouse layout based on Cost Model and Customer Profile analysis.•Analyzed and presented recommendations related to workforce planning, process improvement, and cost analysis for initiatives impacting the business area.

•Supported engineers with Lean Six Sigma Green Belt certification and improved processes with the application of lean concepts.• Conducted an analysis of Recirculation on parcel sorters across all Canadian plants, identified potential benefits and presented recommendations to a panel of executives.• Supported the launch of new supply chain deployment strategies in British Columbia and drove standardization across different regions.• Prepared and sent Go-Live kits to support project launches across Canada and provided technical guidance and training to plant management and operations personnel.• Created and produced weekly Supply Chain Quality reports, reflecting on weekly performance for different plants and depots, prepared for stakeholders and top executives.

• Played a key role in the Warehouse Management System re-platform project and was responsible for data gathering, mining, and analytics to support strategic business decisions.• Developed DC product classification categories based on dimensional and volume data, providing valuable insights into inventory management.• Utilized analytical processes to identify opportunities for improvement in the DC, recommending solutions to address business issues.• Created a prototype tool to streamline the expiry date recording process during receiving, improving accuracy and efficiency.• Provided subject matter expertise to develop, implement, and maintain computerized systems for DC operations, and made recommendations to improve the efficiency and effectiveness of current systems and procedures.

• Designed a disability-friendly workstation and material handling process for small parcel processing to improve return-to-work rate for injured letter carriers• Researched secondary packet processing Work Centers to optimize total product throughput per square foot for accommodation-friendly sortation tasks• Validated a list of large volume mail receivers to reduce sortation complexity by validating if special historical mail processing arrangements were required• Supported analysis of letter carrier overtime by aggregating data from multiple internal databases (SAP)