With a background in Computer Engineering and several professional certifications, including CBAP, PMP, and ITIL v3, I have always been drawn to the intersection of technology and business. My interest in data analysis and business process improvement, combined with my academic foundation, has fueled my passion for driving digital transformation and enhancing operational efficiencies across industries.Throughout my career, I’ve held key roles as a Senior Business Analyst and Digital Analyst across diverse sectors, including IT, public services, and higher education. I’ve led initiatives in service performance improvement, system implementation, and customer service enhancement, working with major organizations like Fonterra, Auckland Council, and Siemens. My extensive experience includes navigating large-scale transformation projects, SAP rollouts, and service optimization through tools like Power BI and ServiceNow.Looking ahead, I aim to leverage my expertise in Agile project management and business analysis to lead innovative projects that bridge the gap between business strategy and IT solutions. I am particularly excited about opportunities that involve data-driven decision-making and further refining business processes to support organizational growth and technological evolution.