Adam Feldman Email & Phone Number

San Diego, Ca

• Configure, operate and troubleshoot CANES systems and peripherals• Troubleshoot technical discrepancies while annotating the symptoms and the steps taken to repair or replace the equipment• Perform system validation and repair on C4I-SR military and DoD environments• Provide Information Assurance (IA) on networks by complying with the Security Technical Implementation Guide (STIG)• Assisted the NEIF in making provisioning more efficient, by creating a golden image of the Windows 10 OS that includes all the programs and and updates per enclave to reduce labor hours• Utilize the Maintenance Figure of Merit (MFOM) methodology when implementing and configuring portions of the Naval Tactical Command Support System (NTCSS)

San Diego, Ca

• Manage project deployment, define requirements, research solutions, design systems, support testing and oversee implementation• Configure and administer access privileges and security for systems and applications to maintain user accounts, profiles, and file sharing• Maintain and audit Network Security (access controls, privilege access, current security patches) per established Company baselines and recommend changes as required.• Perform disaster recovery operations and data backups for customer’s business applications and database administration functions to ensure availability, reliability and scalability of systems • Support day-to-day operations of client networks including hardware and software by analyzing and troubleshooting network and system logs to track the cause and resolve the issue• Collaborate with business partners, IS team members, and vendors to support projects and accomplish objectives

San Diego, Ca

• Install, configure and troubleshoot Cisco routers, switches, access points, Intrusion Prevention Systems (IPS) and Virtual Private Networks (VPN)• Configure virtual machines in VMware and create logical and physical network maps with Microsoft Visio• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches• Maintain connectivity with remote sites via VPN connections in order to troubleshoot issues• Troubleshoot system failures and identify bottlenecks to ensure network performance and ways for improvement• Upgrade systems and infrastructure with no impact to production hours

San Diego, Ca

• Installed, configured, maintained and troubleshoot hardware and software on local machines, HP Proliant Switches, Cisco Routers and Dell Servers• Backed up network with HP LiveVault and hardened systems with Symantec Intrusion Protection System • Provided technical support for Laboratory Information Management Systems and devices• Assisted remote users via TeamViewer and Citrix by connecting them to the site through Cisco VPN to access network resources in addition to 150+ on-site users• Virtualized server platforms for testing before deploying into the production environment• Oversaw deployments, upgraded and repaired computer and phone systems, printers, peripherals and other network devices• Performed validation testing of LIM Systems and computer interfaced laboratory equipment in a GLP environment• Setup Group Policy Objects for user permissions, groups and domain access through Active Directory

La Jolla, Ca

• Monitored and ensured compliance with internal and external guidelines, policies and regulations relating to investment operations (Trade Corrections)• Successfully resolved challenges with internal and external stakeholders (Breaks)• Created metrics to illustrate business unit’s accuracy, efficiency and timeliness (Dealer Exception Report)

La Jolla, Ca

• Repaired and troubleshoot hardware & software on Dell & HP workstations, printers and peripherals• Imaged lab computers with different configurations using Norton Ghost• Operated, controlled & managed classrooms with several computers• Assisted patrons and staff with any questions regarding a program and or a device• Installed and configured deepfreeze on local machines

La Jolla, Ca

• Oversaw all video and audio functions to ensure no technical difficulties would occur• Handled all video and audio related technical issues on campus• Repaired video and audio equipment that was not severely damaged

La Jolla, Ca

• Utilized various macros and formulas in Microsoft Excel, when creating different types of reports • Prepared reports to analyze clients’ portfolios investment and improve on the weaker sectors • Established LinkedIn social networking sites across business units to attract prospective clients• Trained Financial Advisors and demonstrated the best ways to utilize their LinkedIn Web Pages

Sherman Oaks, Ca

• Reconciled cash drawer and credit card transactions to ensure accuracy• Ability to explain transactional contract obligations to customers and identify key contract terms• Resolved customer disputes quietly and calmly while still being able to assist other tellers• Processed transactions; payments, deposits, withdrawals on different types of accounts

Woodland Hills, Ca

• Diagnosed customers’ technical issues in person and over the phone• Ability to meet or exceed sales quota for number of hours worked• Solved customer issues while dealing with other situations simultaneously