• Manage Customer Relationships through various communication channels• Prepare proposals for new products; including pricing, milestone schedules and other deliverables• Generate product pricing to support quoting activity• Identify and mitigate obstacles and risks to ensure results are achieved utilizing a multi-disciplinary team• Monitor and report on bookings and revenue goals• Review customer score card data and identify actions to improve results within the organization• Perform Voice of the Customer (VOC) activities to ensure alignment to customers’ requirements

• Management of Customer Relationships• Site Visits• Capability Reviews• Technical Interface with Customer Design Engineers• Design for Manufacturability Feedback• All Aspects of Product Line Support; Interfacing with Planning, Materials, Operations and Management• Manage Customer Communications/Expectations• Delivery Schedules and Updates• Quality Issues• Product Obsolescence• Product Costing and Quoting• Market Research, Marketing and Tradeshow Attendance• Cost Accounting and Review for Assigned Product Line• Assess and Validate Market Opportunities and New Product Development Opportunities• Development and Implementation of Front End Business Processes

• Daily manufacturing support• Manufacturing documentation generation, review and approval• Design of Experiment (DOE) generation and execution• Troubleshooting and repairing machine operational issues• Training of employees across the organization• Machine capability improvements, including specifying new equipment• Quality Assurance support including non-conformance analysis and interpretation of MIL-STD-883

• Daily manufacturing support• CAD drawing approval• Design of Experiment (DOE) generation and execution• First Article Inspection criteria definition• Root cause analysis of all MRB’s to determine next logical process step in the event of non-conformance, including generating customer deviation requests• Troubleshooting and repairing machine operational issues• Ownership of all non-standard or inherently difficult products to be processed through each department• Generation of Supplier Corrective Action Requests, including auditing vendor sites to ensure compliance• Generation of manufacturing procedures and tooling and training others to company standards• Interfacing with other areas of the business including • Design Engineering to conduct Design for Manufacturability (DFM) reviews• Sales and Marketing to review quotes• Customers to discuss quality and other issues

• Responsible for reducing costs associated with introducing new products and processes• Managed cost down opportunities through material and vendor (internal and external) selection• Minimized potential failure modes by developing assembly specific and connector family poka-yoke tooling• Designed and implemented prototype soft tooling to streamline manufacturing process development from customer quoting stage to placement of order to production• Reviewed customer documentation for design for manufacturability (DFM) opportunities. Worked with customers to implement DFM as needed• Analyzed processing capabilities using voice of the customer (VOC) feedback and emerging market research to ensure division-wide capabilities exist• Reviewed existing processes to ensure smooth transition to low cost manufacturing sites• Developed documentation and training plans for non-standard processes for low cost manufacturing sites• Traveled to low cost manufacturing sites to transfer processes and train employees• Generated and updated process specifications to meet ISO 9001 standards• Troubleshooting real time manufacturing processing issues both locally and globally• Designed work stations to allow ease of use for operators taking safety, ergonomics and quality of product into consideration• Utilized Total Quality Management (TQM) tools and methodologies to solve problems and implement solutions• Evaluation of non-conforming product (including customer returns) to determine root cause and implement solutions, both internally and externally, to eliminate recurring defects• Other responsibilities: building layout and relocation, surface mount solder processing support, labor and tooling quoting for new products