Adam Gragg Email & Phone Number

We power discoveryWe do this with the world’s only end-to-end, AI-powered search and discovery platform. We provide the best relevance in the industry because of the combination of natural language processing via vector and market-leading keyword search – all uniquely packaged on a single API product leveraging LLMs, and applied to every search query. Companies use Algolia to make it easy for their customers, partners and employees to discover what they’re searching for, when it matters most.

Boston, Massachusetts, United States

The first and only cloud-native digital experience platform, enabling companies to deliver an incredible digital employee experience wherever their employees are working.Lakeside’s Digital Experience Cloud is the only solution that can accurately measure the entirety of user experience, help IT proactively improve employee engagement, and be flexibly implemented across a highly distributed environment.As Customer Success and Renewals manager I drove product adoption and usage through recurring life cycle events, consisting of implementation planning, product roadmap and feature enhancement presentations. In a start-up environment, I was a key contributor to customer journey mapping and process improvements for the global CS organization. Key Accomplishments: •Generated an additional $1M in expansion revenue within 14 enterprise accounts, through customer value realization •Achieved a 90% retention rate within account set, helping to reduce global annual churn rate by 15% YoY •Negotiated the largest cloud conversion agreement in company history, helping a customer shift from on premise to cloud solution. Increased the client’s ARR $1.5M over a 3 year contract (a 40% annual increase) •Consulted leadership on organizational growth of customer success and renewals teams, recommending candidates and job functions

Greater Nashville Area, Tn

Deltek is the leading global provider of enterprise software and information solutions for government contractors, professional services firms and other project-and people-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 20,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.As a customer success manager, I was responsible for ensuring customer satisfaction and retaining revenue. Throughout my tenure, I improved processes to help improve the customer experience and became a team leader in a growing CS organization. Key Accomplishments: •Promoted to Sr. CSM with large strategic accounts, holding a renewal quota of $8M and averaging 109% attainment •Won President’s club honors •Participated in LEAD leadership mentoring program

Greater Nashville Area, Tn

THE NEXUS GROUP is a trusted advisor for technology infrastructure products and services. At the heart of NEXUS: A secure modern datacenter delivering the Confidentially, Integrity and Availability our customers, employees and business partners demand, 24/7/365. NEXUS customers appreciate the value of a local partner they can turn to for all their needs: virtual computing, colocation, data backup, VOIP, connectivity, disaster recovery and business continuity suites. The value of cloud computing, locally. As Account Executive, I spearheaded all recurring and net new sales activities. I built brand awareness and prospected through cold-calling, marketing campaigns, business presentations, product demonstrations, and trade shows.Key Accomplishments: •Conceptualized, developed, and launched regional sales strategy •Implemented Salesforce company-wide, customizing views and reporting, and importing customer and prospect data

Greater Nashville Area, Tn

ServiceSource provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers.ServiceSource’s solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals—the entire revenue lifecycle. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth. With global deployments across 40 languages and 150 countries, and a powerful, purpose-built recurring revenue technology platform, ServiceSource has billions of dollars in recurring revenue under management. Thanks to ServiceSource, another customer is renewed every 47 seconds.Enterprise Open-Source Software• Prospect existing clients for growth opportunity• Manage existing client relationships, forecasting and business growth for 600+ customer accounts per quarter• Effectively communicate with distributors, resellers, and customers throughout sales cycleMalware Detection and Anti-crimeware Solutions • Managed a dynamic international territory• Defined sales processes, working closely with a team of 20 sales representatives• Training of new sales representatives in customer relationship management• Development of E-mail Marketing campaigns to move customers through sales cycle• Promotion to Senior Sales ExecutiveKey Accomplishments: •Managed $5M book of business while averaging 110% quota attainment •Won President’s club honors •Completed management trainee program