Reliable customer success professional with over 12 years of experience in the tech industry. I have a customer-first approach, exceptional communication, and lead with empathy. My passion for building strong relationships and improving customer experience is what sets me apart.In my current role as Enterprise CSM, I have maintained a remarkable 90% renewal rate while uncovering $1M in additional revenue through value realization. Multi-level Client Relationships | Detail-orientedagragg9@gmail.comMy customer-first approach allows me to put myself in my customers' shoes and understand their pain points, which enables me to provide meaningful and effective solutions. I am also a good communicator, able to articulate complex ideas and technical concepts to customers in simplistic way.Core Competencies:•Customer Advocacy •Creative Problem Solving•Communication Accomplishments: •Attained 90%+ renewal rate throughout my career, serving strategic/enterprise accounts within a
Listed skills include Account Management, Sales Operations, Sales, Salesforce.Com, and 17 others.