Adam Joseph Email & Phone Number

London, Gb

New York, Ny, Us

Manage the KYC and Data Solutions CSM teams at Moody's in Europe/Africa (circa 55 people) responsible for the retention/growth of our customers and providing best in class service. As well as meeting targets related to customer interactions, revenue, and sales, I'm also responsible for developing staffing strategies, recruiting, hiring, and training of teams to optimise departmental performance.

CustomerSuccessManager.com is packed full of great content for anyone with an interest in Customer Success. The site contains blogs on a range of topics, podcasts, job listings and general resources for the Customer Success community.

London, Gb

Working with the senior executive team at Walking On Earth to build out their Customer Success strategy, hiring programmes and advising on CS best practices. The outputs from the project included:- Devising a customer journeys that ensured a frictionless client experiences- Creating a culture and mandate of CS; both internally and externally- Ensuring teams have the right KPIs/targets and can scale effectively- Building workflows, processes, templates and engagement programmes

San Francisco, California, Us

Ensuring the best possible experience and maximum value for our wonderful family of Gainsight EMEA customers. In the position, I am ultimately responsible for all post-sales activities within EMEA, including our marketing programs - helping drive our brand awareness and thought leadership campaigns.

San Francisco, California, Us

Responsible for ensuring that our customers across EMEA get maximum value from using Gainsight.

CSM Insight was set up to help organisations: - Truly understand what makes them successful in the eyes of their customers and prospects by implementing Win, Loss & Churn Programmes - Build, manage and scale world-class Customer Success teams by offering a range of Consultancy services.According to the 'State of Win Loss 2017' report by Primary Research, 72% of companies improved their win rate as a result of implementing a Win, Loss & Churn Programme - want to join them?For more information, visit our website: www.CSMInsight.com, download the guide: https://goo.gl/baFNyM or contact us directly on: email: adam@csminsight.com phone: +44 7771 520 503 twitter: @adamhjoseph

Morrisville, Nc, Us

ChannelAdvisor are the leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimise their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.ChannelAdvisor provides our customers with an integrated user interface to manage their product listings, inventory availability, pricing optimisation, search terms, data analytics and other functions across the channels. ChannelAdvisor's suite of solutions includes various modules, such as Marketplaces, Digital Marketing, Where to Buy, Webstores Amplifier and Rich Media.As the Director of Client Services, I am responsible for delivering an exceptional experience for all ChannelAdvisor customers in the EMEA region, helping them to maximise their use of our solutions and by doing so, grow their online revenue.

Jacksonville, Fl, Us

I am responsible for the successful direction and implementation of the Customer Success strategy and management of the Global Support team. These strategies have greatly increased the efficiency and effectiveness of customer engagement and Support at Avention (formerly OneSource).

Toronto, On, Ca

In this role, I held key responsibility for:- Management of content available in online products and their release.- Distribution of products literature (technical, marketing, etc).- Maintenance of the Online Solutions intranet.- Presentation and demonstration of any online product.