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As a Customer Success Leader with ~20 years experience, I know how important it is to have the right corporate foundations in place so that it truly delivers on its promise to increase lifetime customer value. I previously set up my own CS consulting business, (CSM Insight) to help companies understand how they are perceived by their customers and prospects and help them build, manage and scale their Customer Success operations. Today, I am responsible for the post sales experience of all Gainsight customers across EMEA and ensure that they can effectively achieve their outcomes.Specialities include: Win, Loss & Churn Analysis, Customer Success, Product Management, Training, Presenting, Managing global teams, Content Management, Project Management, Process Management, Writing documentation, Recruitment, Launch and Implementation Strategy.
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Vp Of Customer SuccessBambuserLondon, Gb
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Director Of Customer Success (Europe/Africa)Moody'S May 2024 - PresentNew York, Ny, UsManage the KYC and Data Solutions CSM teams at Moody's in Europe/Africa (circa 55 people) responsible for the retention/growth of our customers and providing best in class service. As well as meeting targets related to customer interactions, revenue, and sales, I'm also responsible for developing staffing strategies, recruiting, hiring, and training of teams to optimise departmental performance. -
FounderCustomersuccessmanager.Com Apr 2017 - PresentCustomerSuccessManager.com is packed full of great content for anyone with an interest in Customer Success. The site contains blogs on a range of topics, podcasts, job listings and general resources for the Customer Success community.
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Customer Success ConsultantWalking On Earth May 2023 - Nov 2023London, GbWorking with the senior executive team at Walking On Earth to build out their Customer Success strategy, hiring programmes and advising on CS best practices. The outputs from the project included:- Devising a customer journeys that ensured a frictionless client experiences- Creating a culture and mandate of CS; both internally and externally- Ensuring teams have the right KPIs/targets and can scale effectively- Building workflows, processes, templates and engagement programmes -
Regional Vice President Of Customer SuccessGainsight Jul 2021 - Apr 2023San Francisco, California, UsEnsuring the best possible experience and maximum value for our wonderful family of Gainsight EMEA customers. In the position, I am ultimately responsible for all post-sales activities within EMEA, including our marketing programs - helping drive our brand awareness and thought leadership campaigns. -
Senior Director Of Customer SuccessGainsight Jul 2019 - Jul 2021San Francisco, California, UsResponsible for ensuring that our customers across EMEA get maximum value from using Gainsight.
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FounderCsm Insight Jan 2018 - Jul 2019CSM Insight was set up to help organisations: - Truly understand what makes them successful in the eyes of their customers and prospects by implementing Win, Loss & Churn Programmes - Build, manage and scale world-class Customer Success teams by offering a range of Consultancy services.According to the 'State of Win Loss 2017' report by Primary Research, 72% of companies improved their win rate as a result of implementing a Win, Loss & Churn Programme - want to join them?For more information, visit our website: www.CSMInsight.com, download the guide: https://goo.gl/baFNyM or contact us directly on: email: adam@csminsight.com phone: +44 7771 520 503 twitter: @adamhjoseph
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Director Of Client ServicesChanneladvisor Nov 2015 - Nov 2017Morrisville, Nc, UsChannelAdvisor are the leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimise their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.ChannelAdvisor provides our customers with an integrated user interface to manage their product listings, inventory availability, pricing optimisation, search terms, data analytics and other functions across the channels. ChannelAdvisor's suite of solutions includes various modules, such as Marketplaces, Digital Marketing, Where to Buy, Webstores Amplifier and Rich Media.As the Director of Client Services, I am responsible for delivering an exceptional experience for all ChannelAdvisor customers in the EMEA region, helping them to maximise their use of our solutions and by doing so, grow their online revenue. -
Vp Customer SuccessDun And Bradstreet May 2003 - Oct 2015Jacksonville, Fl, UsI am responsible for the successful direction and implementation of the Customer Success strategy and management of the Global Support team. These strategies have greatly increased the efficiency and effectiveness of customer engagement and Support at Avention (formerly OneSource). -
Product Manager, Online SolutionsReuters Dec 2000 - Mar 2003Toronto, On, CaIn this role, I held key responsibility for:- Management of content available in online products and their release.- Distribution of products literature (technical, marketing, etc).- Maintenance of the Online Solutions intranet.- Presentation and demonstration of any online product.
Adam Joseph Skills
Adam Joseph Education Details
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University Of WestminsterBusiness Information Technology
Frequently Asked Questions about Adam Joseph
What company does Adam Joseph work for?
Adam Joseph works for Bambuser
What is Adam Joseph's role at the current company?
Adam Joseph's current role is VP of Customer Success.
What is Adam Joseph's email address?
Adam Joseph's email address is ad****@****rce.com
What is Adam Joseph's direct phone number?
Adam Joseph's direct phone number is (919) 228*****
What schools did Adam Joseph attend?
Adam Joseph attended University Of Westminster.
What skills is Adam Joseph known for?
Adam Joseph has skills like Crm, Strategy, Salesforce.com, Product Management, Management, Saas, Account Management, Leadership, Training, Customer Service, Customer Retention, Project Management.
Who are Adam Joseph's colleagues?
Adam Joseph's colleagues are Bruno C. Giordani, Luis Montalvo, Johan Schöring, Christian Aass, Pontus Kindblad, Jonathan Örtegren, Fatima B..
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