Adam Ind Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Responsible for the security and stability of all IT systems used by this critical 24x7 emergency service Implemented and managed:- SD-WAN - providing fast, reliable network connections and significant cost savings- Security, Service Management, Reporting and Monitoring Tools (including Splunk / SIEM)- Identify Platform and security measures to provide secure and easy access to key apps- Virtual Apps and Desktop infrastructure for secure remote access to applications- Cloud networking and compute for added redundancy and performance- Hyperconverged Infrastructure (HCI) and virtualisation technologies (VMware) to reliably and efficiently serve on-prem systems- Electronic Flight Bag fleet (EFB iPads) - established a long-term sponsorship agreement with a leading local EFB software and navigation data provider- Mobile device fleet - including offline access to critical clinical procedures and bespoke applications for operational and medical records- Enterprise content/records management systems and approval workflows now embedded in numerous business processes- Automated deployment system for laptop fleetExtended the use of IT SIEM tools (Splunk) outside of traditional IT use cases into operational and aviation areas which was recognised by the software provider (Splunk), resulting in an award for innovation and an opportunity to share the story by speaking at a global conference Negotiated a nation-wide deal for unified communications keeping staff reliably connected regardless of locationFormed strategic partnerships with government agencies and internet service providers to ensure early access to the best available connectivity for regional and remote sitesDirected a customer-focused Service Desk including 24x7 on-call capacityDeveloped and managed IT Strategy, Business Plan and Budget

Adelaide, Australia

Managed the server platform build and client software deployment for multiple ERP system version upgradesManaged testing, upgrading, integration and deployment of the organisation’s EDRMS solutionAnalysed requirements and created a Business Case for an Enterprise Mobility solution for the organisation’s Planning & Development, Engineering and Community Services departmentsDelivered successful upgrades of internal and public facing GIS & 3D modelling systemsProject managed a new electronic document capture and approval systemScoped and delivered an Enterprise Storage solution for video footagePartnered with the organisation's HR department to successfully implement an e-learning solution integrated with the organisation’s HR & Payroll systemManaged all aspects of a Microsoft Office upgrade across the organisation including training, integration and testingProject managed the implementation of new public printing, copying and PC booking systemsIntroduced IT Project Management techniques and toolsActed as part of the project team that implemented SharePoint across the organisationImplemented a new software deployment and patching tool resulting in large time and cost savingsManaged the IT Department’s relationship with other departments and key stakeholders as part of an Account Management modelEngaged a variety of stakeholders across the organisation to establish and deliver new IT requirementsProject managed the ongoing Desktop Rollout & Refresh program including budget, lease and vendor managementManaged the organisation's Standard Operating Environments (SOE) for both corporate and community use computersCompleted regular security and software licensing auditsDeployed, upgraded and managed key systems and applicationsDelivered regular reports and recommendationsMentored Service Desk staff

Adelaide, Australia

Implemented a new Digital Asset Management system including associated processes and workflows throughout the organisationProject managed an upgrade of the organisation's financial systemManaged the vendor relationship and all changes to the key business management system (incorporated studio job management, costing and quoting, purchase orders, invoices, CRM, time sheets, scheduling, financial forecasting and budgeting)Provided strategic direction and industry updates to senior managementCompleted hardware and software audits and implemented an IT Asset Management systemDeveloped and deployed a new Standard Operating Environment (SOE)Managed and reviewed the IT budget

London, United Kingdom

Managed a team of highly technical professionals responsible for all aspects of a fleet of over 3500 desktop PCs spread over worldwide locations (including budget, procurement, lease management, SOE, deployment and security)Established new relationships with key vendors and suppliers resulting in vastly improved pricing for hardware and software through volume agreementsDeployed new IT Service Management toolsIntroduced new IT documentation tools and systemsManaged regular audits including Sarbanes-Oxley, PCI, finance and Software Asset Management (Licensing)Performed a key role in the deployment of a new Project Management framework, methodology and toolset across a large IT departmentSuccessfully deployed a new Content Management System (CMS) allowing editorial staff to publish content to both print and web systems simultaneously resulting in large time savingsProject managed the implementation of a new digital press automation system (PDF based publishing workflow) across all magazine titles, resulting in large costs savingsManaged the deployment of an automated advertising booking and placement systemImplemented publishing communication & transmissions systems (for the dispatch, receipt tracking and automated checking of advertisements)

Performed Apple Authorised Service and SupportProvided ongoing pre-sales support contributing to Camtech repeatedly exceeding Apple sales recordsGained a valuable insight into the Australian IT sales channel and built relationships with key distributors and suppliersAdministered and managed Sun, Unix and other IT coursesManaged retail databases and inventory