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Accomplished Customer Support and Operations Manager with over two decades of diverse professional experience spanning real estate, valuation services, financial data technologies, and banking. My career journey has been marked by a consistent ability to adapt and thrive in dynamic work environments.My expertise extends across various domains, including leading customer support and operations teams, account management, recruiting, customer success, and more. I have honed my skills through specialized training in conflict resolution, leadership, sales, recruiting, call center operations, market research, legal document review and analysis, and project management.I hold a Bachelor's Degree in Business Administration, providing a strong academic foundation for my practical experience. Proficient in a wide array of industry-standard tools and platforms, I am well-equipped to navigate the technological landscape, including Microsoft Office, G Suite Applications, AWS Quick Sight, STRIPE, Appraisal Port, GIS, Click-Up, Slack, Salesforce, BambooHR, Jobvite, Paycom, and SharePoint.My commitment to ongoing growth and adaptability drives my passion for success. I am always eager to explore new opportunities for professional development and collaboration.
Home Value Real Estate Appraisal Management Services
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Client And Vendor ManagerHome Value Real Estate Appraisal Management ServicesFarmington, Mn, Us
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Client/Vendor ManagerHome Value Real Estate Appraisal Management Services Mar 2024 - PresentMaple Grove, Minnesota, United StatesProviding recommendations to strategic plans; preparing and completing action plans.Implementation of production, productivity, quality and customer service standards. Development of reporting to support business needs.Communication with executive leadership to improve the customer experience while resolving problems and complaints.Development of Operations systems and procedures. Training, coaching, and counseling Home Value staff and contractors.
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Manager Customer SupportClear Capital Dec 2021 - Jan 2023Bloomington, Minnesota, United States• Manager of customer billing and fee recovery team responsible for multi million dollar revenue in 2022 while reducing underwater transactions year over year• Execution of strategic plans to drive corporate and department OKRs• Engagement with C-level executives for long term strategic solutioningAccount Management | Data, Reporting, and Analysis | Client and Vendor Relations | Database Management | Process Improvement | Operational Leadership | Talent Development | Workflow Management | Marketing and Sales | Order Processing | Team Leadership | Customer Service | Escalation Resolution | Conflict Management | Customer Relationship Management (CRM) | Financial Analysis | Auditing | Training | Coaching | Business Strategy -
Team Lead, Appraisal OperationsClear Capital Jun 2020 - Dec 2021Bloomington, Minnesota, United States• Led a team of highly skilled agents working to resolve transactional escalations for multiple customers• Daily interaction with V-level and D-level executives to execute operational initiatives• Focus on department and individual performance in accordance with department KPIs -
Partner Support Specialist IiiClear Capital Oct 2019 - Jun 2020Bloomington, Mn -
Sr. Associate, Escalation Resolution LeadCorelogic Sep 2016 - Oct 2019• Direct resource for issue resolution on senior management escalations. Resolving complex escalations that require a balance of client and vendor needs while maintaining positive customer satisfaction levels.• Providing direction/guidance to Sr. Associates utilizing knowledge in appraisal products and associated guidelines.• Manage the day to day balance of staff responsible for multiple inboxes, reporting, and phone queue to ensure adherence to service levels• Assist Escalations Management Leader and other supervisory staff to implement process improvements through interdepartmental collaboration. -
Distributed Retail Account RepresentativeCorelogic Jul 2010 - Oct 2016Bloomington, Minnesota• Nationwide recruiting for vendors in target markets• Successful in both independent and team orientated work environments with an ability to quickly comprehend and apply new skills• Review appraisal documents for errors following compliance to federal and state regulations and guidelines• Coordinate directive with management to uphold and adhere to company expectations regarding compliance to current policies and procedures• Provide quality service and support in the face of multifaceted escalations
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Customer Service And Sales RepresentativeGsi Commerce Aug 2009 - Mar 2010Sales and service agent for a wide variety of clients.
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Auction AssistantGerlach Companies Sep 1999 - Aug 2008Hartland, Wi
Adam Nash Skills
Adam Nash Education Details
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Business Administration And Management, General
Frequently Asked Questions about Adam Nash
What company does Adam Nash work for?
Adam Nash works for Home Value Real Estate Appraisal Management Services
What is Adam Nash's role at the current company?
Adam Nash's current role is Client and Vendor Manager.
What is Adam Nash's email address?
Adam Nash's email address is ad****@****tal.com
What schools did Adam Nash attend?
Adam Nash attended University Of Wisconsin-Eau Claire.
What skills is Adam Nash known for?
Adam Nash has skills like Customer Service, Management, Sales, Event Planning, Leadership, Sales Management, Team Building.
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