Adam Russo Email & Phone Number

Hendersonville, Nc, Us

Greater Asheville

Olive Garden is an American casual dining restaurant chain specializing in Italian-American cuisine and is a subsidiary of Darden Restaurants.I was promoted to lead lobby, bar, and offsite sales along with customer service and culinary operations. I had a staff of 100.Utilizing tools like LinkedIn, Indeed and Paradox I Sourced, Interviewed and performed Onboarding with potential candidates and new hires keeping the focus on hiring great people and developing them. I coached my team on numerous best practices which allowed us to go from last to 1st in our division for ToGo accuracy (98%) and reducing alcohol waste to 3% below target from 22% to 6.5%.We reduced our department turnover by streamlining the scheduling process to provide more consistency and kept our waste at 3% below target.I coached my team members on best practices for getting guest survey scores filled out and was awarded for fewest negative guest contacts in the company.

Asheville, North Carolina, United States

I was promoted off the line to train new and current team members on company best practices, policies, and standard procedures.I followed our standard curriculum and partnered with management to ensure our team members were set up for success in their new roles. This also helped us increase our productivity during peak hours by keeping the line staffed properly.I managed a tight smallwares budget that included ordering and maintaining inventory levels to ensure the team had the proper tools for success.

Asheville, North Carolina, United States

I started my Olive Garden journey bussing tables, from there I quickly became the head busser and was responsible for training all new and current bussers on communication, proper table readiness and general safety and sanitation practices. I soon became a Server and begun also training service staff on essential customer service functions; such as menu knowledge, upselling, drink pairing and the importance of team work. I also held wine knowledge and alcohol safety classes to help our team members become more comfortable with safely serving and suggesting great drinks.