Adam Jensen Email & Phone Number

Provo, Utah, United States

South Jordan, Utah, United States

The Support Line Lead is responsible for managing the Support Line elevated support queue, acting as the lead for member escalations, managing approvals, and providing guidance to the Support Line team.

South Jordan, Utah, United States

Provo, Utah, United States

Provo, Utah, United States

Took inbound calls from members, assisting mainly with Cricut machine / software troubleshooting, secondarily with order questions and website troubleshooting.Also took inbound chats from Tier 1 and 2 Experience Makers to troubleshoot odd issues, at times taking over calls with escalated members, de-escalating and seeking a good resolution over the next.

Spanish Fork, Utah, United States

2600 Ashton Blvd, Lehi, UT 84043

• Over the course of 2.5 years at this SaaS company, served as inbound support, newsletter specialist, onboarder, client trainer, and upsell specialist.
• Clarification: Newsletter Specialist - co-worker built newsletter in HTML in our newsletter tool, I would discuss best practices with office, review stats from previous month, help them send to patients

800 W University Parkway, Orem, UT

Gave tours of the university to freshmen, attended events with them throughout the year, helped them find connections to relevant groups/departments on campus.

American Fork, UT

Assessed prospective clients' viability for a disability claim, reviewed their job history and relevant details, passed certain people up to a different department.

Lindon, Utah Area

I spoke with Devcon or Pinnacle Security sales representatives, running soft and hard credit hits for customers, doing data entry for the home security systems. I spoke with the customers about the policies, rates and services. I also entered the monitoring information, emergency contacts, and system details with the Devcon or Pinnacle Security field.

750 E 1145 S Orem, UT

Cleaned the store, prepared the fresh fruit, stocked the dessert toppings, refilled ice cream / yogurt / custard machines.

Provo, Utah Area

Primarily I received calls from current customers and field technicians, usually in order to walk through the website available to the customers. This website allowed them to arm and disarm the system, view live video feed in their home if they had received cameras, modify the settings of their thermostat if they had received one, check the event history.

Rock Springs, WY

As part of the summer stock company, I built set pieces for four shows ("Bye, Bye, Birdie", "Arsenic and Old Lace", "Annie Jr.", and "Thoroughly Modern Millie Jr.") and performed in the former two. We cleaned and maintained the theatre, as well as serving in technical positions for parties renting the theatre during the Summer. As part of the Youth Theatre.

Provo, Utah Area

I spoke over the phone with customers, sales representatives, and technicians. I entered in customer information, security system information, and ran credit checks. I took pre- and post-install surveys with customers, creating a verbal agreement of sorts. Toward the end of my time with Pinnacle, I also audited contracts for validity and accuracy.

Bachelor Of Fine Arts - Bfa, Modern Dance Performance

Activities and Societies: Freshmen Orientation (Orientation Leader, resume), dance companies, creative writing club

Associate Of Fine Arts, Musical Theatre

Activities and Societies: I was heavily involved in the Musical Theatre program. In addition to Musical Theatre, I danced for much of my.

Education record

Activities and Societies: Productions Company (theatre company), Drama Club, Yearbook Team