Adam Stocker Email & Phone Number

Orlando, Florida, United States

- Troubleshoot Layer 2 issues (VLAN, STP, etc…)- Troubleshoot Layer 3 issues (static routing, EIGRP, OSPF, BGP, ACL’s, NAT/PAT Asynchronous routing issues, etc…)- Remote install Fortigate 61E devices at client banks around the U.S as well as assisting clients with any troubleshooting issues such as ARP issues, port security, IPSEC issues, and deep packet inspection interference.

Orlando, Florida Area

Providing technical and customer-oriented leadership for Enterprise level professionals supporting SIP, PRI, Point to Point, Ethernet over Coax, Optical Internet, ect.The Enterprise Team Lead is responsible for guiding Tech I, II, and Network Engineers providing 24x7 support to Charter's high-volume Enterprise customers who subscribe to a wide range of data, voice and managed services including Fiber Dedicated Internet Access, Metro-Ethernet, Hosted Voice, SIP, Managed Network, Managed Security and Managed Wi-Fi services. The ETS technician is responsible for surveillance of various equipment interfaces, triage and repair of customer impacting layer 1, layer 2, and layer 3 issues. This position operates within the NOC, closely with other Network Engineering teams, field teams and customer account teams utilizing “end to end” ticket management to ensure best service solution and timely resolution. The Lead role specifically handles; escalations, Tech I, II and NE candidate selection and interviewing, Tech I, II and NE coaching when necessary, maintaining SLA, communications to Director and above on high visibility tickets, communications to high value subscribers when requested, organizing weekly meetings, providing training to new hires or continued education to existing employees, communicating company changes to policy and procedures to the local team, completing projects set by the Director to improve team quality, and communicating concerns from the technicians back to leadership when appropriate.

Louisville, Kentucky Area

Supporting Enterprise & Cellular Backhaul customers with troubleshooting and minor configuration changes.SIP/PRI voice gateway remote installation, configuration, troubleshooting, and debugging Fiber-based ELINE and ELAN (partial and full mesh), Ethernet over Coax, Optical Internet, ect.Technical Escalation point for Enterprise Technical Support during virtualization initiatives

Louisville, Kentucky Area

Resolve commercial business customer billing and technical support issues in an effort to maintain their business relationship with Charter Communications. Business sales of data, telephone and cable services. Retaining customer relationships and revenue while positioning products and services to fit real business needs. Acting floor support for them members in supervisor absence. Assist in training new hires.

Louisville, Kentucky Area

Technical support of Charter’s commercial business coaxial internet, video, and telephone customers; including completing specific router configurations, support of desktop security products, Charter wireless deployment in hotels and conference centers, and the resolution of escalated technical tickets, telephone troubleshooting fixing issues in Phone Switches (Safari, PSP, Broadworks, Sonus, Nortel Cedar Point)Troubleshot all issues for business class customers relating to their entire Charter service package and on-site network

Louisville, Kentucky Area

Mechant services, Credit Card Processing, Point of Sale Solutions

Louisville, Kentucky Area

Louisville, Kentucky Area

Helping students reach a greater learning potential, caring for the community

Identify children*s immediate needsTeach youth everyday-life-skillsOrganize and observe youth in home settingCounsel children and youth with social adjustment difficultiesTake disciplinary action when necessary with positive and negative reinforcement

Statesboro, Georgia

Coordinated a small cleaning teamActed as a liaison between president and clientEnsured consistent quality

Coordinated a team of employeesCreated files and maintained alphabetical filing systemAssisted in providing a clean and neat atmosphere

Bachelor Of Arts, Sociology/Minor:Spanish, 3.44 Gpa

Study Sociology and Spanish Language and Literature

Esl, Tesol

Study language acquisition for students whose second language is English.