Adam Warrenfells Email and Phone Number
Adam Warrenfells personal email
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Adam Warrenfells phone numbers
I am a seasoned Internet Support Specialist, offering support and experienced across myriad typologies, technologies, and platforms. I have experience in most major carrier mediums, with hands on and remote troubleshooting experience in the same.Experience:Transport - Cable, DSL/Copper, Wimax, Wireless (802.11, 802.16, 3G), FTTx, Satellite.Services - Internet, VoIP, POTSHardware - Calix, Cisco, Casa (Use, not setup)Software - Windows, Linux, NISC/SIS, Remedy, BOSS, Mapcom, Bomgar, others.OSP - Running cables, troubleshooting various wireline issues, splicing Fiber, cable termination, satellite installation.Networking - Basic subnetting and IP Routing, VPNs, WLAN Operations and Maintenance.**Able to troubleshoot and provide support for all of the above.SoftskillsStrong Analytical skillsStrong Computer skillsGreat Communicative ability.Complex Problem-solving skillsAble to multitask.Ability to deeply research subjects and issues.Good Interpersonal skills
Natco Communications, Inc.
View- Website:
- natconet.com
- Employees:
- 18
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Internet Support SpecialistNatco Communications, Inc. Oct 2019 - PresentFlippin, ArAdvanced Technical assistance and support of Outside PlantFollow up review of customer connection after truck roll.Working of internal IT tickets.Testing, Refurbishing, or RMA of all CPEs returned from the field.Testing new equipment and software for evaluation in customer deployment.Crafting solutions for complex customer facing issues.Regular rotation as a Computer Service Representative.
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Computer Services RepresentativeNatco Communications Jan 2017 - Oct 2019Flippin, ArkansasAdvanced troubleshooting of DSL and Fiber optic internet connections.Working trouble tickets from Tier 1 and/or Tier 2 tech support.Responsibility and accountability of inventory in IT warehouse.Testing, Refurbishing, or RMA of all CPEs returned from the field.Testing new equipment and software for evaluation in customer deploymentAuthored majority of Help Desk documentation.Occasional customer facing IT work: Computers, Networks, and various CPEs.Monitoring calls to tech support call center for quality of service and resolution.Monitoring systems for any customer effecting issues.Affected a sizable reduction of truck rolls and escalations
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DeaconRussian Orthodox Church Outside Russia Sep 2018 - PresentUnder the authority of Metropolitan Hilarion (Kapral).IT & Media Team to the Russian Orthodox Church outside Russia-WR.Assistant Instructor at Saint Irenaeus House of StudiesWebmaster and Guest-master for Holy Transfiguration Orthodox Church.Webmaster for the ROCOR Western Rite CommunitiesTrained in the Western Rite (Liturgy of Saint Gregory)
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It ManagerPrecision Gun Works Mar 2016 - Jan 2017Lakeview, ArkansasMaintain a SOHO network covering three locations and two subnets.Deployed a wireless network spanning 15,000 square feet of retail space across 2 buildings. Manage social media and online presence and sales Analysis, including the online sales and transfer of firearms. Assisted local Telecom in maintenance of 30 Camera DVR System.Operated attached computer repair store. -
Systems Administrator & Online SupportPorters Pawn & Bargain Center Sep 2014 - Jan 2016Mountain Home, ArkansasMaintained and updated over a dozen computers on location.Maintain SOHO Network of over a dozen computers across 2 stores.Refurbish and/or Repair all computers sold in store.Update and maintain online sales presenceUpdate and Maintain 24 camera DVR system.Responsible for maintaining network integrity.
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Tier Ii Technical SupportMediacom Communications May 2013 - Aug 2014Gulf Breeze, FlAdvanced troubleshooting of cable network connectivity issues: Cisco, Casa, Juniper.Advanced systems support of Field Technicians, and Tier 1 Support team by phone and chat.Diagnosing and effecting/assigning repair response of network issues and SNR issues.Diagnosing and flagging network DNS or IP routing issues.Authored training documentation for outage/issue escalations to the Network Operations CenterPrimary tester/bug hunter for Customer facing web portal upgrade. -
Internet And Phone SupportMediacom Communications Jun 2012 - May 2013Gulf Breeze, FlProvide Tier 1 internet, phone, and cable television support for Mediacom Customers.
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Field Service SpecialistDish Network Mar 2011 - Nov 2011Installation and troubleshooting of DBS and FSS satellite systems.
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Level 2 SupportClearwire Sep 2009 - Jul 2010Advanced troubleshooting of 3g and 4g wireless networksTroubleshooting of signal and bandwidth issues with individual service towersPlayed a key role in the implementation of the first 4g network in the U.S. (Wimax).Authored weekly report of outage impacts to 5th VP in company.Managed customer facing IVR outage notification system.Handled company wide outage flash notificationsPoint of contact for management regarding market outages and Held managerial access and control when one was not on site..Identified and escalated network degradation issues.Google domain administrator for the clearwire.net domain.Assisted Tier 1 Tech Support and Field Support via Phone.Moderated in house chat system to assist outsourced and in house support technicians -
Digital Voice SupportClearwire Jul 2009 - Sep 2009Basic and advanced troubleshooting of Voice over IP [VoIP] services as provided by Clear/Clearwire.
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Level 1 SupportClearwire Feb 2008 - Jul 2009Technical support of Wireless internet services provided via Wimax (802.16), support and troubleshooting of various network issues.
Adam Warrenfells Skills
Adam Warrenfells Education Details
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(3.87) -
Antiochian House Of StudiesApplied Orthodox Theology -
(Magna Cum Laude) -
Niceville Highschool(Florida Merit Scholar)
Frequently Asked Questions about Adam Warrenfells
What company does Adam Warrenfells work for?
Adam Warrenfells works for Natco Communications, Inc.
What is Adam Warrenfells's role at the current company?
Adam Warrenfells's current role is Internet Support Specialist at NATCO Communications, Inc..
What is Adam Warrenfells's email address?
Adam Warrenfells's email address is ad****@****ail.com
What is Adam Warrenfells's direct phone number?
Adam Warrenfells's direct phone number is +144384*****
What schools did Adam Warrenfells attend?
Adam Warrenfells attended Sterling College, Antiochian House Of Studies, Pensacola State College, Niceville Highschool.
What are some of Adam Warrenfells's interests?
Adam Warrenfells has interest in Drawing And Painting, Writing, Video Games, Reading.
What skills is Adam Warrenfells known for?
Adam Warrenfells has skills like Voip, Wireless Networking, Troubleshooting, Technical Support, Wireless, Networking, Software Installation, Network Administration, Routers, Call Centers, Switches, Dns.
Who are Adam Warrenfells's colleagues?
Adam Warrenfells's colleagues are Mandy Cheek, Mark V. Principato, Jacob Milhon, Jonathon Perrin, Robert Belyea, Dallas Forbes, Cpa, Mba, Xianyu "richard" Wu.
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