I am a seasoned Internet Support Specialist, offering support and experienced across myriad typologies, technologies, and platforms. I have experience in most major carrier mediums, with hands on and remote troubleshooting experience in the same.Experience:Transport - Cable, DSL/Copper, Wimax, Wireless (802.11, 802.16, 3G), FTTx, Satellite.Services - Internet, VoIP, POTSHardware - Calix, Cisco, Casa (Use, not setup)Software - Windows, Linux, NISC/SIS, Remedy, BOSS, Mapcom, Bomgar, others.OSP - Running cables, troubleshooting various wireline issues, splicing Fiber, cable termination, satellite installation.Networking - Basic subnetting and IP Routing, VPNs, WLAN Operations and Maintenance.**Able to troubleshoot and provide support for all of the above.SoftskillsStrong Analytical skillsStrong Computer skillsGreat Communicative ability.Complex Problem-solving skillsAble to multitask.Ability to deeply research subjects and issues.Good Interpersonal skills
Listed skills include Voip, Wireless Networking, Troubleshooting, Technical Support, and 45 others.