Jacob Milhon Email & Phone Number

Flippin, Arkansas

Bentonville, Arkansas

Configure, deploy, and maintain network devices for both classified and unclassified networks. Devices include Cisco routers and switches, UPS’s, CSU’s, Modems, and a variety of satellite systems. Make and install cabling for both networks.Build, configure, and manage Servers, Desktops, and Laptops running various operating systems including Windows server 2003/2008, Windows Vista, Solaris.

Little Rock, Arkansas Area

Configure new and existing DSLAMS to provide data, video and voice services. Responsible for building the data, video and voice services path through the Windstream network starting from the local DSLAM to the BNG/BRAS router. Voice and video protocols include H.248, GR303, MGCP, and IPTV. Devices include Calix dslams, Adtran dslams, Juniper E/EX, M/MX series, Alcatel 7750, Redback SE800/400, Cisco 7200, and 10K.Work remotely with local techs on-site to help troubleshoot and test vdsl, voice, and video services by any means of communication necessary, including but not limited to use of dial-up modem, screen share via teamviewer or join.me, walking the tech through each command over the phone, or text messages, and email.Update and correct network documentation for physical and virtual circuits in Oracle Communications MSS. Respond to escalations from management team. Work with other departments to troubleshoot device outages, and verify documentation.

Little Rock, Arkansas Area

Configure, deploy, maintain and monitor network devices residing on corporate SAIC network consisting of more than 4000 devices including Cisco routers, Cisco and Foundry/Brocade switches, Bluecat XMB DHCP appliances, Digi terminal servers, UPS’s, CSU’s, modems, Riverbed WAN accelerators, Aruba wireless controllers/access points, f5 Load Balancers, Juniper firewalls.Troubleshoot LAN and WAN as needed either based on a condition reported through monitoring or initiated by a customer complaint. This includes issues such as problem with a T1, latency/slowness due to network congestion, slowness or errors due to Riverbed configuration, routing issues, firewall issue, etc.Responsible for installation, monitoring, maintenance, moving of more than 750 WAN connections including MPLS, Metro Ethernet, Frame Relay, DSL/Cable, Internet T1, DS3.Deploy network changes as needed. This includes addition of remote site networks or VRF instances, switch port configuration, routing changes, QoS configuration, access list addition/modification.

Little Rock, Arkansas Area

Configure, deploy, maintain and monitor network devices residing on corporate SAIC network consisting of more than 4000 devices including Cisco routers, Cisco and Foundry/Brocade switches, Bluecat XMB DHCP appliances, Digi terminal servers, UPS’s, CSU’s, modems, Riverbed WAN accelerators, Aruba wireless controllers/access points, f5 Load Balancers, Juniper firewalls.Troubleshoot LAN and WAN as needed either based on a condition reported through monitoring or initiated by a customer complaint. This includes issues such as problem with a T1, latency/slowness due to network congestion, slowness or errors due to Riverbed configuration, routing issues, firewall issue, etc.Responsible for installation, monitoring, maintenance, moving of more than 750 WAN connections including MPLS, Metro Ethernet, Frame Relay, DSL/Cable, Internet T1, DS3.Deploy network changes as needed. This includes addition of remote site networks or VRF instances, switch port configuration, routing changes, QoS configuration, access list addition/modification.

Associate'S Degree, Web Development

25B (Information Technology Specialist), Information Technology