Adam Miller Email & Phone Number

Louisville, CO, US

Louisville, Colorado, United States

Providing project-based, contract consulting services for customer research, journey management, and CX program development.

Louisville, Colorado, United States

Measured and improved the success of experiences we delivered our patients, health care providers, and Pfizer colleagues.* Leveraged design thinking methods with cross-functional teams from Product, Design and Development to identify current-state experience pain points, prioritize opportunity areas, and align success measurement.* Led research, solution.

Broomfield, Colorado, United States

Directed a global experience design program helping banks design low-friction digital experiences. * Founded a global CX consulting practice: set program strategy, established delivery model and methods, recruited and coached a team of five CX strategists.* Project lead for a digital mortgage portal design: facilitated user research, prototype creation and.

Louisville, CO

Designed frameworks to operationalize and deliver design programs and executive-level CX vision presentations.* Developed and piloted an Innovation Workshop program, engaging Oracle customers in three- to five-day CX Sprints to tackle business problems in customer retention, satisfaction, and adoption. * Led senior-level discussions with key strategic.

Boulder, CO

Developed and led human-centered design programs for Citrix teams and customers.* Developed an original human-centered design consulting program, allowing Citrix design teams to better understand customer needs and goals and deliver more efficient, effective design recommendations.* Facilitated user research and journey mapping activities with GoToMeeting.

Boulder, CO

[Oracle acquired RightNow in January, 2012] Led development, scaling and operations of customer experience (CX) design workshop programs.* Developed methodologies and tools for emerging CX strategies, including journey mapping, empathy interviewing, customer lifecycles, helping Oracle be recognized as an enterprise software CX thought leader.* Scaled.

Boulder, CO

Provided global enablement and practices expertise to RightNow customer and employee audiences for our Social Experience product suite. Authored best practices materials, created and delivered training, provided thought leadership on community and social media strategy to support the customer experience. Led practices deployment for customers and employees.

Boulder, CO

Managed client relationships at all stages of contract - implementation, training, launch, ongoing success management - providing the stability of a single-point of contact. Ensured the success of accounts including Adobe, Hearst Interactive, General Mills, and Rally Software, reducing support costs and driving innovation. Led the development of online.

Broomfield, CO

Planned, executed and measured online marketing programs for five mountain resorts: Vail, Beaver Creek, Breckenridge, Keystone and Heavenly Resort. Included online advertising campaigns, new website functionality development, search engine marketing, and site content management. Modernized campaign management processes, improving campaign ROI from 3.5 to.

Avon, CO

Managed web design and development projects, acting as liason between client marketing contacts and our internal design and development departments. Specialized in mountain resort websites for Vail, Breckenridge, Keystone, Snowmass.

Boulder, CO

Managed website design and development projects for clients in the financial services industry, including Bank of America, Charles Schwab, Janus, TD Waterhouse.

London, United Kingdom

[Experian acquired Exactis.com in April, 2000]Co-founded first international office of Exactis.com, in London, to provide closer support for our growing European client base. Hired, trained, managed three London-based Account Managers, defined international account management processes, provided strategic account support.

Denver, CO

Primary client contact, providing support and strategic oversight in executing e-mail marketing campaigns. Educated our clients on e-mail marketing best practices, provided campaign management services, and developed client accounts as popularity of e-mail marketing exploded. Clients included Financial Times, The Economist, Lastminute.com, International.

Bachelors Of Science, Marketing

Activities and Societies: Phi Kappa Tau fraternity - Psi Chapter

Design Thinking Bootcamp, Hasso Plattner Institute Of Design (D.School)

Education record