Alan Bush Email & Phone Number

San Antonio, Texas Area

Creating customer success proactively by owning the relationship with our customers during the proof of concept and into the deployment of Dialpad. I act as project manager to establish and meet milestones, tasks and timelines, and lead online and onsite end user training.* Coordinate product and site implementation goals with our customers during the initial deployment * Establish customer goals based on their business strategy and the technical requirements of Dialpad* Organize and maintain a deployment schedule for multiple customers and multiple sites* Create written, visual, and video success content for customer training and onboarding* Collaborate with sales, product and technical support teams to meet customer goals and provide product feedback.

San Antonio, Texas Area

Collaborated with Rackspace customers, employees, and the public to achieve success in cloud computing through one-on-one and one-to-many interactions — including community forum support, video tutorials, public speaking, blogging, and social media. * Developed support model for 700,000 customers and prospects * Increased searchable content (+39%), user membership (+74%), team ROI (77% to 918%)* Produced a weekly video live stream featuring industry best practices. Our 175+ episodes featured frequent appearances by C-Level Rackers, customers, and partners * Created an internal engagement strategy which increased employee contribution, and led to decreased support interactions for low-spend customer segment* Collaborated with incident management teams to provide status updates and mitigate the support impact of critical security vulnerabilities

San Antonio, Texas Area

I collaborated with teammates to create and host a weekly broadcast using Google Hangouts on Air to create new product and partner content to cover changes, innovations and best practices in the cloud ecosystem.

San Antonio, Texas Area

I'm a founding member of the Cloud Launch Team, cloud mentors for new Rackspace Cloud customers. I worked with brand new customers to find the best solution for their specific use case, educate them on cloud best practices, and make sure their initial project with Rackspace is successful. To help my customers find success with Rackspace, I acted as a single point of contact and created a comprehensive hosting plan for each customer based on in-depth consultation. I also helped many customers with high traffic events such as appearances on Shark Tank, and Black Friday/Cyber Monday sales. One of my favorite aspects of this job was my ability to work with the Rackspace Startup Program. I was able to work directly with many startups, helping them to make smart business decisions using Rackspace Cloud Hosting.* Awarded the Rackspace Fanatical Jacket, Rackspace’s highest honor, for customer service above and beyond expectations* Built strong relationships with 3rd party vendors such as New Relic and CloudFlare* Specialized in site reliability for high-traffic events such as product launches and appearances on Shark Tank

I really enjoyed my time at Central Desktop. I was able to build an award winning implementation team in a startup environment. I enjoyed working with startups (this was my third in a row) because of the ability to wear many hats along the way.As an Implementation Consultant, I had the opportunity to work with over 100 clients to analyze business processes and develop customized plans to improve their collaboration using Central Desktop software. During my time with the customers, I oversaw the implementation of the Central Desktop platform into clients' daily activity and provided onsite and remote training for administrators and end users. This close collaboration with customers allowed me to create additional sources of revenue by finding expanded uses for Central Desktop software within the clients' use cases.I also created the "Get Connected With Central Desktop" webinar series, a monthly series highlighting best practices, customer success stories, and general collaboration insights, planned and presented at first annual user conference, and authored the Implementation Team's knowledge management plan.

Springfield, Missouri Area

My role at Employers Health Network eventually evolved to be a junior project manager and systems analyst. During that time I designed and managed many of the day-to-day systems and processes in place for PPO network including contracting, claim adjudication and repricing systems. I worked with the COO to develop business processes evaluate business software and develop training procedures. During these two years I served as Project Manager for 12 unique, multi-phase projects. EHN was a small startup, which meant working with a distributed workforce.

Springfield, Missouri Area

My first position at Employers Health Network was as a Data Processor. In this role, I was responsible for processing the healthcare provider demographic changes for a large national healthcare PPO network. As providers and facilities were added to, removed from, or modified in our PPO network, I would verify the changes and apply them to our provider directory so that members could find up-to-date information on their providers. I was also responsible for multi-phase testing to ensure accuracy of the database.In addition, I also performed research and verification for provider credentialing and certification.

Springfield, Missouri Area