▪ Manage IT Infrastructure, Networks, AWS, Security systems, IT Assets, Documentation, Team monitoring▪ Hands-on with multiple AWS Services (EC2, EBS, ELB, VPC, S3, CloudFront, IAM, RDS, Route 53, CloudWatch)▪ Planning & executing seasonal digital marketing brand campaigns including creative development, website refreshes, microsite development, newsletter marketing, SEO, SEM and all agency deliverables▪ During the pandemic, implemented systems and processes to smoothly transition from offline to online work & supported personnel to use tools effectively and manage the change

▪ Managed IT Infrastructure planning, procurement, installation, management and monitoring for Reliance Retail & Reliance Brands New Store Opening (250+) across India▪ Created, implemented and updated SOP documentation related to IT infra across different retail formats▪ Executed project planning and asset optimization to ensure timely project execution based on evolving demand▪ Managed the centralized support team activities and tasks from head office across all States▪ Implemented internet connectivity plans and relevant infra setup with WANNOC team▪ Used AWS to build, deliver and manage Cloud IaaS environment for critical data backups▪ Ability to manage High Availability (HA) on AWS across zones & regions▪ Hands-on with multiple AWS Services (EC2, EBS, S3, IAM, RDS, CloudWatch)▪ Arranging & chairing weekly team meetings, reviewing actuals against targets

▪ Led IT Infrastructure setup for 20 new properties across India – including site planning, project implementation, maintenance of IT Assets database, documentation and executing IT auditso Site planning included server room, server sizing, desktops and printers, data and voice points, BOQ & BOMo Implemented WinHMS (hotel management software) and Tally ERP 9 across 20 hotelso Kept IT Asserts DB updated through assets tagging, stock and scrap updation, inventory file for each propertyo Tracked renewals of IT hardware, software and subscriptions, server AMCs, EPO server and client, Firewallo Documentation of IT resources, processes and service life cycle for support teamso Conducted internal Audit for PAN India locations▪ ROI planning for OPEX and CAPEX of IT infrastructure▪ Interface Integration & Implementation with hotel management system▪ Negotiating and obtaining competitive prices from suppliers to make the most of available IT budget▪ Training and mentoring new team members

Managing computer systems, network, Think client, EPABX, BMS, CCTV, T-POS, WiFi & resources. Installation of Hotel Management Software IDS and support to operation teams. Electronic Key Card System : Ving card, Saflock, Onity Data, Network securities, Wireless network, Cyberoam Security. Develop and implement marketing campaigns, use email marketing strategies, and leverage social networks to achieve digital marketing goals. Introduced scheduled targeted email marketing programs.