Product Manager Customer Journey
CurrentLeading the migration of our CRM messaging from SFMC to BrazeKey Missions- Strategic planning and road mapping to ensure seamless integration of all critical business functionalities into Braze.- Architecting and deploying a robust backend infrastructure enabling lightning-fast event data streaming for real-time customer communication.- Integrating data pipelines to and from Braze for complex calculations and reporting.- Migrating all CRM messages from SFMC to Braze.- Onboarding all global CRM teams onto the new platform.- Working with our external partners to improve the overall usability of the new tool to ensure all customer use cases are covered.