• Manage Strategic, legislative and compliance processes, policies and procedures.• Manage allocated budget• Manage Learning and Development Operations/Resources• Relationship Management• Manage 20 Employees• Implementation of Projects • Chairperson in Disciplinary Enquiries and IR Hearings

• Assess and agree training needs through training needs analysis and business requirements• Develop training material for products, services, system, soft skills, and policy and process:o Training Manualso PowerPoint Presentationso Facilitator Guideso Assessmentso Activity Guideso Scriptingo Training Tools• Assessing all areas of testing, course formative evaluations and analysing feedback• Arrange and conduct train the trainer sessions• Develop e-learning training material.• Designing of Pathways on LMS – Signify• Event Management on LMS – Signify• Delivering projects efficiently so that tasks are completed on time• Continuously evaluate, enhance, and improve training material accuracy and quality

Learning Facilitator:Effective training delivery of the following Nashua Mobile Induction Courses:Orientation Course(Credit Vetting Policy, Consumer Protection Act, RICA, Mobile Number Portability, Code of Conduct, HR policies and procedures, general introduction to the company, Terms and Conditions)System CourseConnectivityProducts and ServiceLegendary ServicesTraining of Soft SkillsStraight talk to Improved Performance – training for managersBudgetTime ManagementMotivationVerbal CommunicationNon Verbal CommunicationAttitude is everythingWritten CommunicationAnd various other add hock soft skill trainingInduction training for call centre. Includes soft skills specifically for a call centre agent, as well as systems training, telephone etiquette, Stress relieve while sitting at your desk, business communications, and other in-depth training specific to the call centre agent. Induction training for retail store staff In store training to retail store staffTraining of learners from learnershipMarking of Assessments and Reporting on resultsConduct skills analysis Implement pro-active follow-up activities Building a relationship with different business areas of the businessConduct needs analysis of the different business areasArrange and run regular train the trainers sessionsDevelopment of Knowledge, Observational Assessments and memorandumsDevelopment of Workbooks and other Training MaterialDevelopment of Power Point Presentations and flash cards and other training toolsAdministration Manager - 6 month assignmentCredit Vetting Consultant:Assessing data provided by sales personVerify informationChecking paperwork for completenessCredit Risk Criteria evaluatedIn-depth knowledge of companies Credit Vetting PolicyE-mail and telephonically queries from sales people about applicationsRe evaluation of applications declined by Credit Vetter’sReporting

Wages, Salaries, Banking, SDL, LBS, UIF, VAT, General ledger, petty cash, banking, cashbook, all admin duties, Typing of all documents, internet banking, and e-mailAll office duties. Switchboard

Opening of all savings, cheque and investment accountsCredit Vetting (ITC & Credit Forum)General Customer QueriesAuthorization of withdrawals over Tellers limit amountsAdmin TasksSignature Verification

Credit Vetting of Home loan applications for individuals, cc, trust, companies, organizations ITC & internal banking scoring systemUpdating MAC track (internal application tracking system)

Balancing of internal branch accountsBack office supportSignature VerificationStop paymentsReturned ChequesEnquiriesCheque books balancingATM custodian & balancing StationaryBulk Teller dutiesBalancing & cash up

• Overseeing office personal• General ledger• Salaries & Wages,• Banking• Stock Control• Marketing• UIF, LBS, VAT• Petty Cash

• Answering Incoming & outgoing calls• Transferring of calls• Mail & electronic mail • Appointments for Branch Manager• General Banking queries• Check book handing out & receiving• Pin code issuing• Statements