• Manufacture for 3 multinational clients• Act as a point of contact for complaints and reduced client complaints to 3%• Ensure 100% compliance for both company and clients contract terms• Study competition to find new ways to retain customers• Set sales and revenue targets quarterly and annually• Ensuring bill of materials are correct, active and signed off• Ensure production adheres to turn around times• Prepare reports to Board• Maintain orders and production levels• Cost management of all clients• Costing of all new projects and clients• Ensure compliance to cost per unit as agreed to• Ensure all departments are compliant with ISO9001/14001/45001 standards• Ensure that compliance with ISO audits• Provide professional support and advice to the executive team on Occupational Safety, Health, Environmental and Quality matters• Drive the Safety, Health, Environment and Quality strategy for the company• Implement SHEQ strategy• Provide assurance and audit role• Assist staff and contractors to comply with relevant legislation, client standards and contracts• Drive the culture of safety ownership at all level of the organisation• Engage staff and managers in continuous improvement in SHEQ performance• Work with Executive team to identify key organisation-wide trends/shifts/issues relating to SHEQ that impact on strategy delivery and ensure that effective SHEQ plans are in place to address them• Responsible for developing, reviewing and monitoring SHEQ objectives and targets• Identify areas of risk and develop measure to eliminate, reduce and control them• Prompt report all incidents and accident to management (line, functional and senior)• Ensure full legislative compliance• Investigate all accidents and incidents and report timeous of outcome. • Initiate programmes to deal with unsafe working practicesInvolvement in business planning, strategy and budgets

• Ensure that production is coordinated in the most cost-effective way• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options• Maintain relationships with clients• Prepare reports by collecting, analyzing, and summarizing information• Maintain quality service by establishing and enforcing organization standards• Schedule and coordinate flow of work within or between departments of manufacturing plant to expedite production• Review master production schedule and work orders, establish priorities for specific customer orders,• Distribute work orders to departments, denoting number, type, and proposed completion date of units to be produced• Confer with department supervisors to determine progress of work and to provide information on changes in production schedule• Compile reports concerning progress of work and downtime due to failures and equipment to inform production planning personnel of production delays• Maintain orders and ensure production levels are adequate and sufficient especially during peak season• Costing of all new projects and clients • System Integrity• Ensuring all Bill of Materials are correctly loaded, maintained and signed off by Clients.• Ensuring all inventory codes are loaded, active and costed• Analyzed daily and monthly department performance and provided feedback to improve performance.• Drove revenue by conducting client surveys and applying feedback to increase sales.• Oversaw daily client activity to monitor service delivery and implement improvement initiatives.• Managed coordination of client services and emergent scheduling issues.• Mitigated dissatisfaction through timely resolution of client complaints or concerns.• Eliminated resource waste through monitoring and improved controls.

• Ensure client orders are maintained• Ensure that production is coordinated is the most cost-effective way• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options• Maintain relationships with clients • Prepare reports by collecting, analyzing, and summarizing information• Maintain quality service by establishing and enforcing organization standards• Contribute to team effort by accomplishing related results as needed• Schedule and coordinate flow of work within or between departments of manufacturing plant to expedite production• Review master production schedule and work orders• Establish priorities for specific customer orders, and revise schedule according to work order specifications, established priorities, and availability or capability of workers, material, and equipment• Reschedule identical processes to eliminate duplicate manufacturing lines• Distribute work orders to departments, denoting number, type, and proposed completion date of units to be produced• Confer with department supervisors to determine progress of work and to provide information on changes in production schedule• Compile reports concerning progress of work and downtime due to failures of machines and equipment to apprise production planning personnel of production delays• Maintain orders and ensure production levels are adequate and sufficient especially during peak season• Expedite client material deliveries • Complied with company safety and risk management policies and procedures• Invoicing of goods being delivered• Logistic arrangements to get goods delivered to clients and DC warehouses• Strengthened budget planning by contributing administrative expertise and operations knowledge.• Preserved files and records with effective filing systems.

• Amka and Unilever accounts• Overall responsibility of ensuring goods are manufactured and delivered from start to end on Client.• Setting and administration of sales targets• Responsible/Accountable for Material planning (RM/PM eta's)• Finished Good control and priority of client• Client Liaison for Quality Assurance and R&D• Management of Planner• Overall management of client• Incorporate policies and procedures of the company in business unit operations• Monitor and review company's project activities and ensure that they are brought to completion within scheduled period of time and budget• Provide effective management to organization's business activities that have to do with its strategic and financial growth• Create new strategies for marketing and monitoring QC and QA measures• Build effective relationship with the clients so as to maintain good revenue increase for the organization• Ensure harmonious environment for working• Set up the business unit's strategies for promotional activities• Analyze and explore market trends; identifying new opportunities in assigned region• Coordinate with other teams like the marketing team in order to develop plans for launching of new products and implementation• Develop and communicate the expectation levels and vision of the company to members of unit. • Coordinate with other heads of departments, integrating objectives and ideas for organizational growth• Allocate resources to various centers and regions; all aimed at producing results• Perform day-to-day administrative tasks, such as processing information files and other paperwork• Prepared executive reports using operational, output and revenue data.• Kept paperwork updated with internal standards and legal requirements.• Simplified project management processes using task management tools.• Addressed business risks through assessments and mitigation strategies.• Controlled labor costs by using demand-based workflows.

• Ensuring new business is achieved, managed and sustained.• Client Liaison.• Achieving sales budget.• Assisting clients on new projects including briefs.• Overall management of Client.• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets.• Researching the needs of other companies and learning who makes decisions about purchasing.• Contacting potential clients via email or phone to establish rapport and set up meetings.• Planning and overseeing new marketing initiatives.• Attending conferences, meetings, and industry events.• Preparing PowerPoint presentations and sales displays.• Contacting clients to inform them about new developments in the company's products.• Developing quotes and proposals.• Negotiating and renegotiating by phone, email, and in person.• Developing sales goals for the team and ensuring they are met.• Training personnel and helping team members develop their skills.• Developed customer acquisition strategies to maximize sales volume and profitability.• Analyzed customer budgets, key competitors and overall market to qualify new business opportunities.• Tailored sales plans to specific markets, customers and objectives.• Oversaw marketing functions for successful new customer acquisition.• Identified and qualified prospective clients to maintain strong sales pipeline.• Handled personal portfolio accounts and finessed relationships to maximize revenue.

• Drafting of letters/emails• Preparation of business presentations• Planning of management meetings• Organizing and preparing documents, preparation of meeting and board papers• Recording and preparing feedback and outcomes of meetings• Used discretion, confidentiality and good judgment to protect c-level matters.• Management of email accounts of the CEO• Managing the diary of the CEO• Co-ordinating and booking travel arrangements• Planning and organizing events• Conducting basic research• Mailed letters, sent emails and memos regarding important announcements and events.• Booking travel arrangements• Leave approvals and basic HR• Company communications• Organizing correspondence and following up on pending matters with limited direction• Responding to urgent requests• Ensuring all CEO's properties are maintained (6 in total)• Legal matters• Performed tactical and strategic administrative support tasks for upper executive-level employees.• International and National Travel• Building Maintenance• Handled routine responses to telephone and email inquiries on behalf of executives.• Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations.• Developed presentations, reports and minutes of meetings for department.• Conserved executive's time by acting as gatekeeper and reviewing information in advance.• Organized complex calendars and schedules, resolving scheduling issues.• Completed ad-hoc projects for executives to support personal events or family needs.• Served as lead to facilitate office administration functions.• Reviewed operating practices and procedures to improve workflow and reporting.• Balanced departmental finances by processing accounts payable and receivables.• Safeguarded office documents through backups and offsite storage.• Cultivated positive environment for executives by developing strong relationships with internal and external stakeholders.

• Executive diary management• Minutes of meetings• Meet & greet visitors to the Senior Operation's office• Ensure smooth running of time and administration for the Senior Manager office• Organize all business arrangements and external visitors e.g• Conferences, meetings, travelling, flights and accommodation, lunches and refreshments, etc• Liaise with senior stakeholders both internal and external• Assisted with planning and execution of business events, meetings and conferences.• Answered and directed phone calls to appropriate parties.• Set meeting and appointment reminders for employer.• Maintained accurate schedule with regular updates to add business, family and personal plans.• Organized records, correspondence and schedules depending on manager's priorities.• Maintained accurate databases and filing systems for personal and business requirements.• Handled confidential calendar and recordkeeping information with skill and discretion.• Managed and maintained schedules for leadership team.• Compiled data and conducted research to prepare executive reports.• Safeguarded office documents through backups and offsite storage.• Cultivated positive environment for executives by developing strong relationships with internal and external stakeholders.

• Manage the Regional Sales Manager schedule of meetings• Proactively manage the diary of the Regional Manager, set up, accept and decline meetings as requested• Escalate any diary priority clashes to the Regional Sales Manager for joint decision making as and when they occur, proactively managing any potential meeting overlaps and clashes• Ensures sufficient travel time between meetings• Track and monitor the acceptances and declines obtained from parties that have been invited to the meetings requested by the Manager• Liaise with relevant parties to reschedule any meetings• On a daily basis, print meeting documents and packs and provide them to the Manager for his reference, or ensure that the packs are available in electronic format if the Manager uses a mobile device (such as iPad)• Take minutes of meetings on request• Follow up on the action items discussed in meetings upon request• Arrange refreshments for meetings on request from the Manager• Manage all travel arrangements including transfer, accommodation and flights• Complete the bookings and follow up to ensure that all the items are correct• Determine the visa requirements for regional or international trips and ensure that the Manager has the right documentation and appointments to obtain visas in good time• Adhere to the company's travel policy in relation to class of travel and hotel accommodation• Arrange transfers to and from airports to ensure minimum disruption to the Manager's schedule• Ensure the Manager is equipped with all relevant emergency numbers and contact numbers of hosts as well as accommodation and transfer companies• Provide the Manager with a detailed itinerary prior to each trip• Arrange for the ordering and delivery of foreign exchange for locations where corporate credit cards cannot be used• Provide administrative and logistical support to all parts of the business unit and the respective Unit Head