Adrian Hernandez Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Assist customers with escalated payments issues• Worked alongside developers to assist debug and replicate bugs• Report any payments bugs and issues directly to our payment’s development team.• Assist our dispute department with recuperating over $8,000.00 on a monthly basis.• Investigate over 15 refund requests daily to determine if a refund would be granted or not• Investigate 20-30 accounts weekly for fraud that could possibly be money laundering • Assist my team with any questions or concerns they may have• Maintained team productivity by efficiently coaching and discussing issues weekly

Atlanta, Georgia, United States

• Provided support for clients and consumers using the six websites under the Apartments.com Network reaching over 19 million monthly visitors• Maintained client relationships working to resolve any issues with the site, educate them on best practices and improve user experience• Analyzed groups of listings daily to prevent fraud from our website through • Make outbound calls to validate suspicious listing• Handle escalated situations• Provide peer-to-peer shadowing to show best work practices• Assist in specific projects provided by upper management

Atlanta, Georgia, United States

• Provided support for clients and consumers using the six websites under the Apartments.com Network reaching over 19 million monthly visitors• Maintained client relationships working to resolve any issues with the site, educate them on best practices and improve user experience• Analyzed groups of listings daily to prevent fraud from our website through • Make outbound calls to validate suspicious listing

Atlanta Metropolitan Area

• Handle over 50 inbound/outbound calls daily• Examines claims submitted by insureds and/or third parties• Prepares and/or reviews property estimates and contents estimates in loss settlements• Assists other agents in the resolution of claims• Completes virtual inspection of property damage, prepares building repair estimates and issues claim settlement payments

Atlanta Metropolitan Area

• Assist over 80+ customers questions regarding their bill daily• Provide payment arrangements depending on the customers situation• Establish/Transfer/Disconnect service to a property for customers• Handle escalated calls• Process over the phone payments

Athens Metropolitan Area

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.• Used internal software to process reservations, check-ins and check-outs.• Answered multi-line phone system and greeted callers enthusiastically.

Atlanta Metropolitan Area

• Cultivated warm relationships with regular customers.• Explained menu items and suggested appropriate options for food allergy concerns.• Elevated customer satisfaction through followup and enthusiastic customer service.• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.• Organized and replenished supplies at food stations to optimize team performance.• Completed table resets by wiping down surfaces and refilling condiments.• Kept register accurate through correct billing, payment processing and cash management practices.