Aditi Verma Email & Phone Number

Jaipur, Rj, In

Jaipur, Rajasthan

• Proactively diagnosed and resolved technical issues with technical support interactions, with an average case resolution on time, achieving a customer satisfaction rating of 95%. • Coordinated with the product development team to provide feedback from clients and customers on technical deficiencies and feature enhancements, leading to a 50% increase in user satisfaction. • Led training sessions for new technical support staff regarding service processes, procedures, and policies, improving on-boarding time.• Provide 24x7 support to the clients in terms of the AWS/Azure cloud and its services. • Performed root cause analysis of reported issues to enact corrections. • Hands-on experience with EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, REST API, Lambda, Cloud Watch and auto-scaling.• Manage the whole technical support team to increase efficiency and capabilities according to business growth requirements. • Supported Project Managers in technical tasks & delivery schedule development. • Experienced in making recommendations on requirements in health check reports and best practices.• Proficient in working on Agile tools such as JIRA and Confluence.• Capable of handling responsibilities independently as well as being a proactive team member.