Aditya S. Email & Phone Number

Montreal, Quebec, Canada

-Managed and resolved IT helpdesk tickets, ensuring prompt and effective technical support for all users.-Developed and authored SOPs for IT-related tasks and new issues.-Researched and selected new IT platforms to digitize and streamline daily operations, enhancing productivity.-I oversaw inventory levels to guarantee that all tools were qualified and readily available to support field engineers.-I developed in-house solutions using various tools to address specific organizational needs and improve processes.-Coordinated lab renovations and managed the purchasing of new lab equipment, ensuring timely updates and compliance with technical requirements.

Temecula, California, United States

Managing REUZEit's three regional e-commerce portals utilizing WordPress CMS, HTML, and Javascript. Optimizing the sites leveraging google analytics and speed test metrics to increase site performance by 60%. Managing the development and the implementation of the auctions sales channel. Responsibilities included gathering project requirements, creating UI mockups, content management, and communicating project progress with internal stakeholders. The implementation of the auctions sales channel led to an increase in sales.Restructured warehouse receiving log utilizing Asana to consolidate the flow of information, this led to an increase in the efficiency of REUZEit’s day-to-day operations.Collaborating with internal and external stakeholders to gather project requirements and develop user surveys for the redesign of internal ERP. Alongside ensuring project deliverables were completed on time to meet major project milestones.

Temecula, California, United States

-Troubleshooting and repairing various analytical instruments including instruments such as the Dionex ICS-5000 series and the Thermo Scientific Ultimate 3000 UHPLC series among others.-Configuration of various systems as needed for testing and diagnostics.-Quality control of new inventory listings prior to publishing onto sales channels.-Writing SOP’s for the service department.

Toronto, Ontario, Canada

-Diagnosing and resolving mobile customer technical issues in a contact center environment.-Facilitating new hire training and onboarding. Training users to utilize Zendesk and creating documentation of the tiered escalation process. -Overseeing the escalation process and the resolution of escalation tickets within an SLA of 24 hours.

San Francisco Bay Area

-Conducted market research and SWOT analysis to make business decisions. -Delegation of project tasks among team members.-Communicated research results with clients.

Greater San Diego Area