- Collaborate with other department and team to establish clear and measurable performance objectives aligned with organizational goals.- Conduct workload analysis to ensure realistic and achievable performance expectations, considering individual and team capacity.- Collaborate with HR and training teams to identify skill gaps and developmental needs based on performance appraisals and workload analysis.- Work collaboratively with team to develop and implement Performance Improvement Plans, addressing both performance and workload issues.- Encourage and facilitate ongoing feedback between employees and managers to enhance performance, address workload challenges in real-time and KPI activities

- Design new training projects : Implementing Business Concern, Development Needs Analysis, Design Training, Delivery Training, Quantitative Evaluation and Qualitative Evaluation- Create new program/platform for employee's WFH & WFO productivity in Indomaret Group. Handling from UI/UX concept, preparation, trial, implementation and evaluation. Prioritizing activities based on business and user impact. Managing employee disciplinary issues.- Create new Junior Manager Career Path based on company needs.- Create a SOP (Standard Operating Procedure) of Online Training Indomaret Group and ensure it running well.- Responsible for Indomaret Group Scholarship Evaluator for employees that supported by Indomaret Group to take a Bachelor's Degree.- Responsible for Training Back Office Managerial and Supervisor Level on Hard skill & Soft skill.

- Top the most Golden Circle Membership Enrollment more than 1000 members.- Top three UpSelling revenue- Excellent Trip Advisor feedbacks with a maximum score of 5 points to escalate Hotel's prestige.- Ensured seamless guest check-in and check-out experiences, maintaining a high level of customer satisfaction.- Handled guest inquiries, concerns, and complaints, resolving issues promptly and professionally to ensure a positive guest experience.- Collaborated with the team to develop annual budgets and achieve financial targets. Implemented and maintained safety and security procedures, ensuring the safety of guests and staff members.

- Conduct thorough and systematic audits of expense reports, invoices, and financial documents to ensure compliance with company policies and regulatory requirements.- Verify the accuracy, authenticity, and appropriateness of expense claims, ensuring proper documentation and adherence to expense guidelines.- Identify and communicate discrepancies, irregularities, and potential fraud through detailed audit findings and reports.- Maintain up-to-date knowledge of industry regulations, company policies, and best practices related to expense management and auditing.- Uphold the highest ethical standards while handling sensitive financial information and ensuring confidentiality.