Mike A. Email & Phone Number

Drove launch of enablement new product packaging models and features for custom application development and cloud security products, resulting in record-breaking sales in the first two years• Go-to-market lead on Creator Workflows and Cloud Infrastructure products• Drive launch of custom application development products: record-breaking sales in first two years• Serve as team lead for cross-functional strategic product initiatives and SME for escalations• Provide expert technical product guidance to customers, account teams, and customer success • Global lead on pricing, packaging, sales, legal matters for App Engine, Generative AI products• Now-on-Now compliance workflow innovations saving 1,500 to 2,000 hours annually• Executive Briefing Center presenter on the Now Platform and Platform Security• Lead the product advisory board for customer success and adoption programs.• Award-winning internal/partner sales onboarding presenter on the Now Platform: 4.8 of 5 rating

San Francisco Bay Area

Deliver the first commercial enterprise cloud encryption solution across the ServiceNow platform. Shape the vision, strategy, and roadmap, emphasizing consistent and secure integration of customers and partners with ServiceNow's SaaS and infrastructure products at scale.• Launched ServiceNow’s Edge Encryption security offering, achieving 250% of the annual revenue goal and contributing 30% of subscription revenues to the platform business unit in the first year.• U.S. Patent for ServiceNow Edge Encryption functionality - Data Security for Managed Networks https://patents.google.com/patent/US10587577B2/en?oq=US+Patent+15%2f716%2c681• Drive a multi-release roadmap utilizing customer feedback, sales, market research, and engineering to manage existing and incubated products.• Global speaker for internal and external industry presentations on platform security capabilities, including ServiceNow’s Knowledge User Conferences, regional events, and webinars.• Mentor and empower field sales, professional services, marketing, engineering, and integration partners to expedite business growth and expand market share.• Authored several whitepapers on data security for the Now Platform.• Global security subject matter expert on customer engagements and product success.• Lead the design partner program for early field trials and adoption of new product releases, including enablement materials, customer presentations, and technology usage.

Deliver the first commercial enterprise cloud encryption solution across the ServiceNow platform. Shape the vision, strategy, and roadmap, emphasizing consistent and secure integration of customers and partners with ServiceNow's SaaS and infrastructure products at scale.• Launched ServiceNow’s Edge Encryption security offering, exceeding the annual revenue goal by 250% and contributing 30% of subscription revenues to the platform business unit in the first year.• U.S. Patent for ServiceNow Edge Encryption functionality - Data Security for Managed Networks• Utilize customer feedback, sales, market research, and engineering to drive a multi-release roadmap for managing existing and incubated products.• Global speaker for internal and external industry presentations on platform security capabilities, including ServiceNow’s Knowledge User Conferences, regional events, and webinars.• Mentor and empower field sales, professional services, marketing, engineering, and integration partners to expedite business growth and expand market share.• Authored several white papers on data security for the Now Platform.• Expert in global security, specializing in customer engagement and product success.• Lead the design partner program for early field trials and adoption of new product releases, including enablement materials, customer presentations, and technology usage.

San Francisco Bay Area

Manage product development and marketing of Managed Security Services for BT's Assure Intelligence organization on a global scale. Lead the definition, packaging, and delivery to market of a comprehensive portfolio of security services solutions.• Provide expertise in security products and global sales enablement for new and recurring engagements, including medium and large enterprise opportunities like SIEM solutions.• Develop and promote security portfolio training for customers, sales teams, and industry events worldwide, both in person and virtually.• Develop key messaging, marketing collateral, presentations, and tools for account teams and customers.• Establish product development priorities and take ownership of the product roadmap.• Manage technology vendor and strategic partner relationships.• Identify and address any deficiencies in the existing products in order to improve the services portfolio.• Own product pricing, business model, and partner technology integration.

San Jose, Ca

Cross-functional program and product management focused on integrating and optimizing security capabilities in IT infrastructure products and services. End-to-end lifecycle management with operations, service sales, software development, test, integration, deployment and serviceability teams.Managed multiple projects concurrently among cross-functional teams focused on enabling security in and hardening of products and services (SaaS) to protect customers and employees.Provided business processes, including, but not limited to, design, development, testing, release and post-release support for the launch of Cisco's first security enterprise license agreement: 18 Global Enterprise Customers in first release phase.Implemented security best practices into publishing creation process: 50% use increase in 1st month. Promoted and demonstrated security threat and vulnerability management API, ISIS API, for enabling automation and effectiveness for security applications and services directly to customers and Cisco business owners. The API was integrated into services offers by Cisco's Remote Managed Services, Network Optimization Service, Smart Net Total Care, Smart Care, Cisco engineering as well as one of the leading vulnerability scanning vendors.Coordinated security architecture assessment of hosted cloud service: Over 300 security improvements identified.Transformed 3 top-tier bundled services through integration of IntelliShield threat and vulnerability management service.

San Jose, Ca

Product Development, Security, System Integration and Test, Quality Assurance, Standards Governance and Compliance, Software Release Quality, Deployment and Serviceability managementManaged IOS High Availability networking software & hardware program within schedule and budget, earning top Cisco technical achievement award.Oversaw adoption and application of CIsco's Product Security Baseline for next generation IOS software.Proactively negotiated engineering resources and release schedule to achieve the unification of major software releases comprised of six product lines.Administered software release quality methods adopted by multiple product lines.Led definition & adoption of 28 product requirements covering early field trials, product security, deployment and serviceability.Managed risk to programs through continuous identification, assessment and mitigation.Led completion of ISO 9000 and TL 9000 audits ensuring compliance and setting team example.

San Jose, Ca

Project Management Consultant for Customer Advocacy and Service Sales applications and solutions. Hiring and management of software development contractors to develop and test custom solutions for Cisco's techical support, services sales and manufacturing teams.Rolled out sales entablement tool for capability analysis tool for Enterprise and Service Provider lines of business on time and under budget. Integral to $50M revenue annually.Formed a team of 4 highly skilled web-developers.Rolled out automated customized service pricing tool.Mentor to junior IT staff on project management skill sets.

Santa Clara, Ca

Customer Advocacy IT senior business analysis responsible for global Customer Relationship Management (CRM) applications and solutions.Develop and provided training to technical support teams globally.Planned and personally rolled out call center solution to 8 global locations spanning multiple time zones.Managed and troubleshooted telephony integration (CTI / ACD).Provided oversight and guidance to team of subtractors assigned to performing customizations.

Ms, Systems Management

Bs, Computer Science

Scpm, Program Management