Allysson Fernandes Email & Phone Number

Youghal, Ie

Little Island, County Cork, Ireland

● Manage and secure inbound/outbound shipment arrival/departure times.● Coordinate freight bookings and service for Boston Scientific customer accounts.● Manifest daily shipments from vendors; Accurately process inventory receipts and transfers.● Keep daily shipment plans of all logistics and operations.● Reconcile monthly and yearly summary inventory balances for the warehouse.● Maintain metrics, reports, process documentation, and customer service logs.● Audit documents required for order processing, delivery, and billing; ensuring compliance.● Perform warehouse stock as well as inventory tracking.● Manage Continuous Improvement Initiatives focused on Claim Reduction and Error Reduction.● Reduce logistics costs and enhance services through process improvement.● Maintain communication with the warehouse regarding inventory and customer order info.● Work closely with Operations Team to support highly efficient procedures and processes to improve overall customer experience.● Foster a positive working relationship between the company and client.● Deliver analytical problem solving and identification of problems.● Resolve calls regarding customs clearance issues on courier outbound shipments.● Process claims for damaged freight with various companies; Review and monitor case tickets together with IT Team.● Act as liaison between warehouse, customer, transportation, and customs to ensure.Achievements:● Recognised as an excellent team player by team leader, colleagues, and customers due to top-notch client service and teamwork.● Recovered the truthworth with customer.

Cork, County Cork, Ireland

Little Island, County Cork, Ireland

● Manage and secure inbound/outbound shipment arrival/departure times.● Coordinate freight bookings and service for Boston Scientific customer accounts.● Manifest daily shipments from vendors; Accurately process inventory receipts and transfers.● Keep daily shipment plans of all logistics and operations.● Reconcile monthly and yearly summary inventory balances for the warehouse.● Maintain metrics, reports, process documentation, and customer service logs.● Audit documents required for order processing, delivery, and billing; ensuring compliance.● Perform warehouse stock as well as inventory tracking.● Manage Continuous Improvement Initiatives focused on Claim Reduction and Error Reduction.● Reduce logistics costs and enhance services through process improvement.● Maintain communication with the warehouse regarding inventory and customer order info.● Work closely with Operations Team to support highly efficient procedures and processes to improve overall customer experience.● Foster a positive working relationship between the company and client.● Deliver analytical problem solving and identification of problems.● Resolve calls regarding customs clearance issues on courier outbound shipments.● Process claims for damaged freight with various companies; Review and monitor case tickets together with IT Team.● Act as liaison between warehouse, customer, transportation, and customs to ensure.Achievements:● Recognised as an excellent team player by team leader, colleagues, and customers due to top-notch client service and teamwork.● Featured in the company’s internal newsletter as Best Employee.

Little Island, County Cork, Ireland

● Ensured proper execution and implementation of all policies and procedures with regard to picking, packing, shipping, receiving, and inventory management.● Maintained surveillance over inbound and outbound shipments of finished goods through the use of the SAP system.● Coordinated and scheduled warehouse operations including shipping and receiving.● Worked with warehouse management software for tracking and storing inventory.● Oversaw and managed the smooth functioning of the warehouse on a daily basis.● Labelled packages for distribution to customers.● Selected orders in an accurate and timely manner.● Adhered to good manufacturing practices and safety standards.Achievements:● Promoted to Logistics Administrator.

Little Island, County Cork, Ireland

● Supervised night shift team, composed of 20 people. ● Maintained and balanced cash drawer.● Scheduled staff and assigned tasks accordingly for a smooth business routine.● Prepared reports for the management team.● Supervised and maintained all preventive maintenance.● Provided excellent customer service at all times and answered customers' inquiries.● Closed the store and ensured the safety and security of the establishment.Achievements:● Liaised effectively with a diverse customer base and provided the best possible training to enhance staff knowledge and improve customer satisfaction.

Cork, Ireland

● Ensured the safety of employees and visitors by administering screening questions and temperature checks before allowing admission to the building.● Answered basic questions about the screening policies and escalated to management as needed.● Ensured good operational conditions for the contactless temperature scanner and performed minor technical adjustments.● Managed the screening process for assigned entrance.Achievements:● Maintained a friendly, can-do attitude and willingness to assist in keeping the offices safe and secure.

Cork, Ireland

● Managed and supervised a team of 8-10 employees.● Maintained high standards of customer service during high-volume, fast-paced operations.● Properly handled products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.● Monitored daily operations and overall conditions of the store.● Prepared reports for the management team.● Closed the store and prepared it for the next day.Achievements:● Ensured maintenance and offering of top-quality products in accordance with specified standards.

County Cork, Ireland

● Worked in reputable Irish Companies, leveraging skills in time management, service standards excellence, crisis management, customer service, and team ship.Achievements:● Demonstrated abilities in the delivery of the highest level of customer service, serving large volumes of customers on a daily basis, and thriving in a fast-paced environment.

São José Dos Campos, São Paulo, Brazil

● Coordinated the processing of financial activities such as grant programs and tuitions.● Supervised, supported, and facilitated the completion of regular reports.● Facilitated and maintained records, including student and faculty files.● Monitored incoming student numbers including analysis and comparison with previous years.● Provided information to students, faculty, staff, alumni, other offices, and the public as required.● Handled initial student registration; Issued documents for students i.e. certificates of completion, transfer, and others.● Participated in the implementation of new ERP; Processed accounts receivable.● Maintained an overview over filing documents, entering data, and maintaining databases. ● Implemented new procedures and administrative systems if required.● Successfully ensured top-flight customer service and satisfaction.Achievements:● Demonstrated expertise in providing outstanding administrative and operational management within high-energy business environments while streamlining operations and achieving company success.

São José Dos Campos, São Paulo, Brazil

● Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.● Organised all export documentation for goods and prepared schedules for shipments.● Advocated for customers in improving availability and delivery.● Liaised with customers to obtain information to ensure correct measures.● Responded to inquiries regarding classification, duty and tax calculations, or other export regulations to ensure timely clearance.● Gathered and maintained data on all export shipments.● Worked closely with overseas agents to fulfil customer requests and orders in a timely and accurate manner.Achievements:● Excelled at prioritising tasks and encouraging effective organisational procedures to realise seamless organisational functioning.

Jacareí, São Paulo, Brazil

• Opening export processes (SISCOMEX - MANTRA - MDIC);• Following up until its due completion;• Including the analysis of bureaucratic procedures, invoices and packing list;• Customer service;• Closing the processes and closing the billing;

São José Dos Campos, São Paulo, Brazil

● Managed operations and workforce to execute on work plan/schedule.● Assessed and evaluated team and individual performance.● Acted as the main point of communication between the main field and the office.● Managed the work schedules and time cards for all field staff.● Provided leadership to on-site staff, sub-contractors, and other parties.● Investigated and resolved customer complaints.● Ensured adherence to safety policies.Achievements:● Optimised operational success and workforce management.

São José Dos Campos, Sao Paulo, Brazil

● Responded to customer inquiries and requests and resolved issues efficiently and professionally.● Exercised strong interpersonal communication skills with customers and fellow staff.● Utilised multiple call centre support applications to efficiently assist customers and agents.Achievements:● Handled a high influx of inbound/outbound calls within a dynamic call centre environment.

São José Dos Campos, Sao Paulo, Brazil

● Responded to and handled customer complaints and inquiries in a timely manner.● Developed personal organisation and multitasking skills in a fast-paced environment.● Maintained expectations regarding call quality and resolution time.● Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.Achievements:● Received several perfect customer feedback ratings.