1. Client Relationship Management2. Client Onboarding3. Needs Assessment4. Issue Resolution5. Client Communication6. Client Analytics7. Documentation

PROFESSIONAL PROFILE• Experienced of 13 years of Retail Industry in Management and sales• Leadership: Led a team of up to 35 sales people, motivating them to increase sales while promoting Brand recognition and loyalty• Results: Constantly going the extra mile-went over sales forecast over 110% two years in a row in different stores• Awards : Won 3 times top area store based on annual performance and 7 times store of the month

Job Description• Leadership and Management training• Strong expertise in Accounts, Audits and People Management• Excellent memory and attention to detail-mastery in store logistics, systems, Visual merchandising.• Managing complete inventory.• Preparing staff schedule, Overtime, attendance and pay roll. • Organizing sale Launch, Events and New season or brand launch.• Performing RFID, Stock loss audits in inventory per months.• Staff training programs, Retail Knowledge, Training for next Level.RELEVANT WORK EXPEREINCELANADMARK GROUP,SPLASHRETAIL MANAGER │ DUBAI│MARCH 2008 – PRESENT• Exceeded sales forecast by 110% in 2017 and 2018• Composed of brand budgets with goal of cutting cost-met goals by 20% through analysis of sales and Customer satisfaction data (Pisano)• Pioneered sales processing that increased sales by 5 to 10% monthly which came to be used with personal experience and support from co-operate office• Won top store for 3 stores in Dubai area, acknowledged by Area manager and Operations.• Reduce stocks loss to 0.13% annually.• Pilot store for launch of RFID.TRAINING• KAIZAN – A Japanese business philosophy of continuous improvement of working practices and personal efficiency.• Store Leadership Program– Designing and executing the program for Store Managers on various levels of Retail Knowledge and Business Strategies.• Buying – Source new merchandise and review existing products to insure product mix remains competitive. Keeping up to date with market trend and reacting to changes in demands was the key element for this job.• SP Jain – it’s a design to equip participants with essential of retail management knowledge in international retailing brand development and operation in a global environment.• E-Commerce-Managing Online Sales as well as understanding the basic techniques of E-commerce.• RFID-Radio frequency identification.