I have over 10+ years experience in Account Management, Customer Support, and Inside Sales. I am a motivator and organizer and these skills have enabled me to effectively defuse problem situations with customers using tact, thus creating a long-term client base. Teamwork is another skill I have acquired and one I know is necessary for organizational cohesiveness. I would bring to your organization not only these skills, but also a positive, cooperative attitude that I have displayed throughout my career. I maintain calm under pressure and adapt to meet the unique needs of each organization.Specialties: • Expert in Online Backup environment using Disk to Disk, NAS, and proprietary agent systems, i365• Expert with XEN Virtual Cluster environment• Disaster recovery planning, DNS hot routes, mobile technologies, FTP, Hosted Exchange, and File Manager