Adolfo Lim Email & Phone Number

Hayward, California

Newark, California

Pleasanton, Ca

❖ Support a robust Microsoft based network running Windows 7, Exchange, Server, PC, and Laptop.❖ Monitor daily activity, assist with purchase orders for hardware and software procurement and other administrative duties.❖ Install and maintain network hardware and software within the outpatient pharmacies.❖ Troubleshoot network usage and computer peripherals.❖ Assisted with Coordination training and Production Support training❖ Traveled to other U.S. Regional pharmacies to perform implementation of new systems, software, and post-implementation support.❖ Promoted from Intermediate to Senior Desktop Support role within a year.

San Mateo, California

❖ Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS.❖ Manage assigned support incidents and maintain up-to-date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner.❖ Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up-to-date - Provide after business hour support on a rotation basis❖ Deploy hardware and software to SolarCity employees

77 Beale St, San Francisco, 94105

• Provides face-to-face (desk side) computer technical support for internal client.• Troubleshoots and analyzes technical problems relating to computers, printers, and other PC peripheral devices.• PC refresh project, upgrading from XP to WIN7 and participate in development of information technology and infrastructure projects.

Responsible for providing direct installation, diagnostic and problem resolution for all personal computer (PC) hardware, related PC peripheral devices, software and network services for all BSC employees. Responsible for providing installation, diagnostic and problem resolution relating to network servers, cabling, interconnect facilities, printing services, data protection, data recovery services and remote communications as directed.PC refresh project. Replacing Laptops & desktops with Windows XP OS, software installation & configuration, Imaging machine using Ghost. Microsoft Outlook files troubleshooting.

Provided systems and network administration to 500+ corporate users with a heavy focus on remote employees using IBM AS/400, Windows 2000, XP, and Vista and Linux based thinclient terminals.Handled the set up of all new users including Dell desktops and user accounts in Active Directory, Exchange, and AS/400.Facilitated a company-wide roll-out of new Windows Vista Dell desktops and laptops using sysprep and Ghost.Supported a variety of software applications including Microsoft Office 2003, Visio, Adobe Acrobat and proprietary software including systems on the production floor and inventory tracking software for tools, ingredients and other materials used in the manufacturing process.

Managed IBM assignments and resources associated with the project. Configured and supported company's PC's in heterogeneous LAN environment. Performed software/hardware upgrades and replacements. Responsible for client’s user configuration, data backups and migration. Performed network administration task. Accurately documented all processes regarding implementation, migration and decommissioning of client computers independently.

on Dell and HP ProjectsAssisted client in migrating data from one system to another. Manage the execution of deployment. Provided system upgrade and updates, troubleshoot network connectivity, file sharing, printing, and software issues in Windows environment. Provided client support to end-users after the completion of data migration and system upgrades.

Responsible for monitoring, communicating and verifying correct completion of new hire requests within Remedy application. Provided excellent customer service to support supervisors, managers, coordinators, and assigned business partners. Worked with provisioners in resolving Remedy tickets for issues such as Active Directory, shared folders, health connect, mainframe, Lotus Notes, laptop/desktop configurations, network/port connectivity, additional software installation, telephone, and badge requests. Provided first-tier of support and liaison for business partners, new hires and junior colleagues. Top performer with outstanding follow-through, as consistently recognized by customers and management.

A+ Certification, Comptia A+ Certification

Associate Of Arts (Aa), Network And System Administration/Administrator, 4.0

Member of Phi Theta Kappa

Volunteer