Michael Winchester Email and Phone Number
I am an IT professional, I have my Associate of Applied Science in Network Systems Administration. I currently work for EmconIT doing third party hardware support for DELL|EMC Products
Emconit, An Evernex Company
View- Website:
- emconit.com
- Employees:
- 16
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Server And Storage L3 Senior Technical Engineer, Technical Account ManagerEmconit, An Evernex CompanySyracuse, Ut, Us
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Level 3 Systems EngineerEmconit Jul 2019 - PresentLevel 3 Systems engineer. Working at the highest level of support for Isilon, VNX, and data domain hardware support.
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Isilon Knowledge ManagementDell Emc Jul 2018 - Jul 2019Review knowledge metrics to determine the knowledge gaps for support and customers and ensure the gap is filled. I take knowledge articles that were created and turn them into captivate video training for both the Dell Customer Community Network and for youtube. Cause massive amounts of service request deflection from our customers by providing self-help computer based training. Manage and ensure that all employees through Isilon are adequately trained in knowledge creation. Knowledge article technical writer/approver. -
Technical Support Engineer IiDell Emc Jan 2017 - Jul 2019Draper, UtWith the promotion came higher senior responsibilities. I did everything I did as a Technical Support Engineer I. I also would still be coaching Backup, but now it was globally. I am considered a subject matter expert in SyncIQ and a backup specialist in NDMP.
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Isilon Backup Coach/LeadDell Emc May 2016 - Jan 2017Draper, UtSyncIQ and NDMP coach for Isilon for North America centers. I would assist anyone and everyone with backup problems they are facing. I would train new-hires with self-created backup materials. I would train pre-existing engineers on backup changes and backup processes.
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Isilon Technical Support EngineerDell Emc Nov 2014 - Jan 2017Draper, UtahGSAP trained. Technical support engineer for Isilon business unit. Email, phone, and chat support in all aspects of the business unit. Worked with both federal and non-federal customers. Remote webex connections to provide technical support and customer service.
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It Support SpecialistCollegeamerica May 2014 - Nov 2014Salt Lake CityReceive calls and e-mails regarding Technical issues. Fix issues through e-mail, phone support, Remote Desktop. Set-up users and disable users in Active Directory and Exchange. Repair laptop components when they are damaged. Give support to employees and students. -
It Work StudyItt Technical Institute 2013 - 2014Teachers Assistant if they required it. Teach classes per the curriculum if the teacher was not present. Assist with IT infrastructure issues with the Head IT admin when possible
Michael Winchester Education Details
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Itt Technical Institute-DraperNetwork And System Administration/Administrator -
Tooele High School
Frequently Asked Questions about Michael Winchester
What company does Michael Winchester work for?
Michael Winchester works for Emconit, An Evernex Company
What is Michael Winchester's role at the current company?
Michael Winchester's current role is Server and Storage L3 Senior Technical Engineer, Technical Account Manager.
What schools did Michael Winchester attend?
Michael Winchester attended Itt Technical Institute-Draper, Itt Technical Institute-Murray, Tooele High School.
Who are Michael Winchester's colleagues?
Michael Winchester's colleagues are Lawrence J Zaleski, Diem Milak, Adolfo Lim, John Gnapp, Christopher Berry, Leah Draper, Phuong Gnapp.
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Michael Winchester
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