Network Support Specialist
Syracuse, New York Area
Provide mobile/remote PC, laptop, Network, user-accounts, Software support/troubleshooting/repair to 19 facilities and 400 users. Assist in server backups, network security, and training. System imaging, network installs. Provide support for printers, faxes, peripherals. Manage Inventory and software using Numara Track-IT 6,7 and 8, maintain anti-virus updates (Symantec Corporate editions).Configure/Manage VPNs. Wireless and roaming users. Manage Work orders through Track-IT / Share Point, research and recommend software/hardware solutions. Remote support included: netmeeting, remote desktop, and communicator. Imaging software used: Symantec Ghost, Acronis Suite. Server use restricted to password resets, user shares and mapped drives. OS’s include 98, 2000, XP, Vista, Server 2003.