Adonis Reece Email & Phone Number

Jamul, CA, US

San Diego, California, United States

San Diego Metropolitan Area

Strategic and tactical influence with Commercial Leadership team to achieve business goals related to revenue and the customer experience with TBIO brand. Also, a critical part of this role is coming the product feedback loop with Operational and Quality business functions by providing in-depth related case reviews. My three functional teams consisted of.

San Diego, California, United States

Built a Global Service & Support organisation (Customer Service, Technical Support, and Field Service) with supporting strategies, systems, and tools that align with the required flexibility of a nascent public company and scalable options for a high-growth business trajectory. Recent expanded responsibilities also include continued development of Codex.

Greater San Diego Area

• Illumina's Global Service Operations function was initiated in January 2019. The Global Service and Support team currently comprises >1400 employees with an annualized revenue $240M.Team’s composition: Service.
• Responsible for integration and global service management of: o >180 global service and support process documents o >30 global service and support business processes (i.e.: Customer Intake, Service Requests, Work.
• New CRM implementation stakeholder for Global Service (Salesforce.com + ServiceMax) which has increase overall efficiencies by >18%
• Improved Global Service Loaner policy and program decreasing customer downtime
• Simplification of Service CRM Workflows to increase service inventory accuracy (Goal: 85% Regional Accuracy)
• Remove service barriers for Global Channel Partners and Third-Party Service providers

San Diego

The Product Support Team at Illumina consisted of instrument and control software engineers and applications scientists. The team assisted field support staff in the Americas with managing customer and account based escalated complaints which needed second and third level support assistance. Globally, Product Support staff work with regional counterparts.

Greater San Diego Area

Pre-sales technical support for the UK and European SOLiD Sales Team. Accompanied SOLiD Sales colleagues into sales scenarios (competitive sales, technical seminars, and exhibitions). Performed independent customer technical sales visits as necessary. Prequalified sales and proposal request reviews. Expert in SOLiD Next Gen platforms and competitive.

Managed staff of 6 to7 UK Application Support Representatives. Conducted salary negotiations, interviews, hiring and retention of candidates within budgetary guidelines. Developed company and personal goals for team members to achieve strategic corporate initiatives. Interfaced with management teams to provide critical feedback for internal teams including.

Responsibilities include customer training, pre- and post-sales support, and troubleshooting of CE based sequencing and genotyping applications and software. Proficiency has been obtained in TaqMan based chemistry, instrumentation and applications. Territory: UK and Ireland. Customer base includes genome centres, academic research environments, clinical.

Responsibilities include customer training, pre-sales support, and troubleshooting of CE based genotyping applications and software. Territory: TX, OK, NM, CO. Customer base includes genome centers, academic research environments, clinical diagnostics, government facilities, contract genetic analysis corporations.

Responsibilities include installation, customer training, troubleshooting/repair and preventative maintenance of genetic analysis equipment, and mentoring junior engineers. Territory: Houston TX and surrounding areas. Equipment expertise includes the ABI 370, 373, 377, 310, 3100, 3100-Avant, 3100XL, 3700, 3730, 3730XL. Customer base includes forensic.

Managed eight staff members and day-to-day laboratory operations. Responsible for interviewing and hiring additional staff and performing personnel reviews, salary decisions and disciplinary actions. Created standard operating procedures, purchased scientific equipment, created molecular biology protocols. Specific instrument proficiency included ABI 373.