Adrian Bacher Email & Phone Number

Asprópirgos, Attiki, Greece

Athens, Attiki, Greece

• Managing and training the team of shift supervisors / pickers (making the team’s schedule and managing absences) and delivery drivers – communication and complain handling.• Supervising supplier deliveries, including placing new orders through the ERP system, being in communication with suppliers, checking and accepting new deliveries (freshness, expiry dates, quantities, correct product), handling inventory: checking levels to decide on new orders.• Running everyday checks regarding team actions into the ERP and within the physical store (cleanliness, safety measures, quality control).• Handling problems and unexpected issues (delivery accidents, unusual weather, equipment break-downs).• Optimizing store processes to expedite the picking path / customer delivery operations, updating CRM system, and combining delivery routes based on map location in real time.• Keeping the store according the legal guidelines of Health Laws, updating related paperwork.• Created Excel Sheets to improve team efficiency, and everyday processes.• Being responsible to open and close the store, at the beginning and ending of the working day, and to keep the store secure.• Making sure the store hits the required targets (Inventory fulfilment, delivery service quality, order speed).

Athens, Attiki, Greece

• Started at the very first months of the company, resulting in sharing expertise to build new stores from scratch.• Supervised customer orders to completion and handed them to the delivery associates.• Ran store manager responsibilities (the role didn’t exist yet).• Coordinated inventory levels between stores based on local demand.

Motherwell, Scotland, United Kingdom

• Made the shift plan, assigned work to associates per workflow and daily production KPIs, and conducted the daily team brief.• Managed the warehouse work plan (EPT, SPH), daily sortation / delivery targets and number of workers present, being accountable for their tasks throughout the shift and removed barriers of productivity. • Analysed factors and causes behind operations success and failure, improving KPI metrics in different areas of the sortation line and improved product flow through the site. • Identified and addressed safety hazards within the work environment and participated in safety initiatives and training.• Supported managers in training of new members, and tracking and reporting of metrics. • Tracked and reported working hours and schedules - supported daily management of department duties. • Stepped in for line tasks as required and prepared tasks for the workers (preparing equipment and area readiness).

Motherwell, Scotland, United Kingdom

• Oversaw the delivery process of Amazon orders through warehouse sortation.• Supported the team of operational leaders in daily management of the delivery station - allocating labour, leading meetings, assigning job duties and communicating with internal and external suppliers, including agency On-Site Managers. • Worked to KPIs: Sort Compliance, Parcels not-on-van, On-Time Dispatch, First Time Delivery Success and enhancing customer service. • Found problem root causes quickly to drive improvements on metrics. • Provided day-to-day support during the rollout/implementation of newer systems/processes and gathered improvement feedback from associates. • Utilised software and hardware tools to ensure normal day to day operations, ensuring associates have proper tools to perform and coordinated equipment repair / replacement. • Communicated daily metrics and reports to other departments in Operations and throughout Amazon as necessary.

Motherwell, Scotland, United Kingdom

• Scanned and arranged parcels in delivery bags in time for customer delivery. • Used pump truck for loading and carrying pallets to the loading area and belt conveyor system. • Handled parcel hardware equipment for all related operations such as scanning, opening and closing bags in the software. • Yard Marshal trained and experienced. • Operation’s Problem Solving trained and practised.• Was trusted to solve issues as a line leader for the production line, arranging operatives in positions and giving advice for relevant processes based on experience in the tasks.• Followed strict Health and Safety regulations and supervised other workers’ methods. • Provided instructions to sortation associates related to operation processes and machine handling. • Organised operatives on bag / oversized boxes preparation for the delivery drivers. • Assisted Supervisors and the Area Manager giving ideas on process improvement.

Nea Makri, Greece

• Return Merchandise Authorisation (RMA): Checked return products for warranty policy cover, repaired software issues, arranged delivery for replacements, sent and received documents and products from partner companies for auditing, completed related inventory data base, prepared invoices for customers.• Computer Hardware and Software Repair: Solved related problems (viruses, insufficiencies, format), assembled new PC towers and replace parts (RAM, hard discs).• Customer Service: Frequent communication with customers by phone or in person.• Warehouse Operations: Lifted and arranged product parcels at selves, liaised with storage staff for stock information, packaging of merchandise.• Product deliveries and service at customer location.• Provided RMA training to new employee.

Nea Makri, Greece

• Made coffees and drinks, helped with beverages and food preparation.• Cleaning, housekeeping, and dishwashing.• Replenished stock in store and the fridges, helped with parcels storage.• Prepared and tidied up the store at the end of the day.

Nea Makri, Greece

• Cleaning, housekeeping, and dishwashing.• Carried, arranged, and stored stock parcels.• Received and replenished food and beverages stock.• Made packaging for product storage and sales.• Customer service and order preparation.

Bachelor'S Degree, Informatics Engineering

Specialty, Pc And Networks Technician, 18.3/20