Adrian Baker Email & Phone Number

Bournemouth, United Kingdom

• Responsible for managing and driving performance across the Litigation Team; ensuring they provide high quality customer care. Maintain reputation within the Civil Courts (County Court Business Centre (CCBC) and County.
• Accountable for ensuring the Litigation Team have excellent knowledge of all relevant systems, SWW & Civil Courts policies and processes.
• To manage SWW’s Doorstep Collections operation.
• Meet all performance commitments & KPI’s for the Door Step Collections Team. Ensuring best practise is adhered to through the team to drive set targets.
• Manage & distribute CRM work items and individual queues to maintain BAU. Ensure Director General Standards are met (including DG6), regulatory standard & Governance Checks are completed weekly alongside internal CRM.
• Contribute to Source/CARE objectives & produce weekly Claim and Judgments, and Dialler Reports. Working in conjunction with the CARE Senior Management team to ensure all performance KPI’s are achieved through the.

Christchurch, Dorset, United Kingdom

Bournemouth, United Kingdom

• Support the Global Operations Manager with the management of ‘live’ operations run by the Drum Cussac Global Operations Centre to ensure clients’ travel security. Including proactive intelligence analysis, crisis.
• First Responder for calls into the Global Operations Centre from clients and travellers managed under company’s bespoke tracking software, providing security advice and assistance as required
• Produce global security intelligence analysis and alerts for instant distribution to clients and travellers, utilising open source and specialist software resources
• Consistently record tasks to meet KPI requirements of Global Operations Centre
• Proactive monitoring of all travellers under care, assessing the threat environment for each proposed task, carrying out welfare checks and escalate under agreed procedures where applicable
• Plan travel security operations with Global Operations Managers based on specifications received; distribute operational plans to clients, in-country providers and Senior Risk Advisors

Poole

Ensure correct completion of works on housing developments; ensure working methods were performed correctly and actively encourage safe working practices on site.Manage and support Site Assistants, develop training programmes and proficiencies in use of site equipment to ensure prescribed works are completed on time and within Health & Safety parameters.

Bournemouth, United Kingdom

New-build property development of a significant number of houses and flats in the Bournemouth area.Provide labour on site, operate site machinery, receive and record deliveries, keep site clean and operational at all times.