Supporting the Trade Floor, Windows 7 Desktop (Appsense), Office 2007-13, Active Directory Multi Domain Administration.Outlook 2010/13, Exchange 2007 troubleshooting, Exchange Management Console and PowerShell administration.Thomson Reuters Eikon & Bloomberg / B-Unit Support, Excel 2003,07,10,13 Troubleshooting including Add-Ins & VBA.Support of Market Data applications including TradeWeb, FINCAD, GFI, MTS MultiMarket, SIX Repo, ICAP BrokerTec.Laptop Dell & HP Build, Configuration, Support and Remote Access Troubleshooting Crypto Blackshield Console.Support of Citrix XenDesktop, VDI, & VMware, Software Monitoring using NexThink, Blackberry Devices and BES.Hardware & Software diagnosis of HP 8300, Z400, Z600, Z620, & Trader Desk (powered) Moves.Software Updates Project work Voxsmart to Teleware Voice Recording, ICAP BrokerTec, FactSet, & TradeWeb.

Working in the Systems Division supporting around 1200 users in one site across four floors. Main Responsibilities are Back Office Support.Desk side and Remote Desktop Support using DameWare for Dell Machines and VMWare machines.Market Data Desktop Issues including Bloomberg & Reuters & Capital IQ Add Ins.Active Directory Administration & Altiris Software Deployment.Supporting and Troubleshooting Microsoft Office 2007 Application Suite Issue

Investigation and resolution of 2nd line faults for 350 traders and 450 corporate users running on Dell Blades. VDI/Citrix Xen Desktop technology using Remote Tools and desk side visits supporting the XP Desktop.Dedicated support for all CEO/VIP users, providing professional and top level support services.Lead Trade Floor Analyst in a dynamic team of 5. A point of escalation for Market data calls.Supporting Market Data Apps: Reuters 3000xtra, Bloomberg, Reuters Chat room administration, and Dealing Stations.Assist with DACS profile creation/removal and instrument permissions, Bloomberg license/exchanges administration.Assisting users with 3rd party Excel Market Data plug-ins, including Bloomberg/Reuters plug-ins.Performing TCP/IP and LAN/WAN configuration and fault diagnostics (Printing problems, application installation and configuration, connections, configuring registry entries, IP connectivity).Development and deployment of laptop build, including PGP security (encryption).Raising Firewall Requests, Technical Authoring, including Engineers Troubleshooting guide and an Engineers’ Rota.Technical Authoring, including Engineers Troubleshooting guide and an Engineers’ Rota.

Line of Business: Automotive Market Intelligence. Working in the Data Support Division supporting around 40-50 users in one site. Main Responsibilities are Active Directory Administration, XP Desktop Support, Arcserve Backup Support.Looking after 15 Dell servers running Windows 2000/2003, Troubleshooting XP desktop problems.Creation of a Daily Checklist Performing & Monitoring the Datacenters' Daily Operations.Switch Configuration ~ Linksys 2024W, Using Lotus Notes 6.5 Client for e-mail.

Line of Business is Internet Online Betting. Working in the Technical Support Datacenter, supporting around 100 users across two sites. Main Responsibilities are Technical User Support and Local Area Network Administration with an emphasis towards E-mail (see below).Current environment is a Windows 2000 domain using Exchange 2000 Creation & Customisation of MMC’s (Microsoft Management Console) to act as an Internal Intranet for Technical Support Staff Directory Service LAN Administration using Active Directory Users & Computers including the use of Terminal Services / Remote DesktopAnalysis of TCP/IP, DHCP, DNS & Replication issues using the DHCP, DNS, & Active Directory Sites & Services consolesVeritas Backup 8.6 Administration on Dell Poweredge 2550 rack mounted hardware Windows 2000 Advanced Server builds & Windows 2003 Server evaluationsManaging Deployment, Migration, and organising the desktop environmentUsing Symantec Ghost 7.5 Corporate Edition with Sysprep 1.1 to create ghost images Technical Authoring including the creation of a datacenter operations checklist, deployment, migration, and procedure documentsSupporting and Training the desktop / laptop users including Windows XP & 2000 Professional, MS Office 2003 Suite including Word, Excel, PowerPoint, Outlook 2003 along with Internet Explorer 6 Troubleshooting Network & ODBC connectivity issues ~ Patching users into the Ethernet network, Cat5 cabling, hubs, and switches, database offline issuesSQL Server 2000 Administration ~ understanding of SQL Server installations, use of SQL Server Enterprise Manager to centrally manage aspects of SQL Server and Basic Database Analysis.Supporting Anti Virus software using ePolicy Orchestrator 3.0 ConsoleSupporting Hardware on DELL GX280’s to GX150’s, and Dimension 420’s Workstations. Liaising with third party suppliers and manufacturers for technical support and Escalation where necessary.