Managing key enterprise clients and leading the Account Management Team

As a Customer Success Team Lead at Too Good To Go, I am responsible for leading and motivating a team of customer success representatives to deliver exceptional customer service and drive customer retention and growth. Key Responsibilities:- Leading and managing a team of 6 Customer Success Representatives to ensure customer satisfaction and retention.- Developing and implementing customer success strategies to drive customer retention and growth.- Defining and tracking all… Show more As a Customer Success Team Lead at Too Good To Go, I am responsible for leading and motivating a team of customer success representatives to deliver exceptional customer service and drive customer retention and growth. Key Responsibilities:- Leading and managing a team of 6 Customer Success Representatives to ensure customer satisfaction and retention.- Developing and implementing customer success strategies to drive customer retention and growth.- Defining and tracking all procedures, partner journey and KPIs- Collaborating with cross-functional teams to deliver seamless customer experiences (Sales, Product, Marketing B2B, Customer Care…)- Providing coaching, mentoring, and feedback to team members to support their development.- Boosting Global Impact and marketing campaigns within our partners (e.g. Date Labeling Campaign). Show less

- Led a team of 5 Key Account Managers.- Proven track record of successful sales and account management in the food retail industry, closing deals with top retailers leaders.- Responsible for driving sales and achieving targets- Developed and maintained relationships with key retail partners- Proven track record of successful sales and account management in the food retail industry, closing deals with top retailers leaders- Strong leadership and communication skills-… Show more - Led a team of 5 Key Account Managers.- Proven track record of successful sales and account management in the food retail industry, closing deals with top retailers leaders.- Responsible for driving sales and achieving targets- Developed and maintained relationships with key retail partners- Proven track record of successful sales and account management in the food retail industry, closing deals with top retailers leaders- Strong leadership and communication skills- Experience with negotiations, market analysis, and team management. Show less

As the first Key Account Manager at Too Good To Go, I played a pivotal role in establishing the company's presence in the Spanish market. My responsibilities included: negotiating contracts, managing finance and adapting products to the Spanish market. I successfully managed sales for big and medium food retailers and hospitality groups. I was also responsible for building the Key Account Management team from scratch and mentored team members to achieve the company's goals.

Developing a strategy for continuous improvement of the Food Assemblies product offerings resulting in a 100% increase in average sales per Food Assembly and a 30% increase in the average basket size per consumer. - Coordinated, supervised and analyzed the Food Assemblies product portfolio. - Created and implemented campaigns and projects to boost sales of Food Assemblies products (Christmas sales, cross-border sales, etc.). - Negotiated with strategic partners. - Implemented a… Show more Developing a strategy for continuous improvement of the Food Assemblies product offerings resulting in a 100% increase in average sales per Food Assembly and a 30% increase in the average basket size per consumer. - Coordinated, supervised and analyzed the Food Assemblies product portfolio. - Created and implemented campaigns and projects to boost sales of Food Assemblies products (Christmas sales, cross-border sales, etc.). - Negotiated with strategic partners. - Implemented a progressive home delivery service resulting in a 100% decentralized logistics model. - Adapted and implemented new product web updates and services in Spain.- Development of a strategy for the continuous improvement of Hive’s offer. Achievement: revenue/Hive 100% increased + Avg basket 30% increased. - Coordination, supervision and analysis of the Hive portfolio and its KPIs.- Implementation of the home delivery service directly from the Hives. Achievement: 100% decentralised logistic model.- Development of campaigns and projects focused on increasing Hives sales (Xmas sales, special guest producers, cross-border sales). - Adaptation and deployment of the web product novelties and updates in Spain as well as new services. Show less