Adrian Hong Email & Phone Number

Sacramento, California, Us

→ Manage and execute the scaled deployment/activation of new products, special projects, and firmware→ Act as the point of contact for strategic Meraki MDM deployments, contributing to significant infrastructure improvements.→ Execut comprehensive large-scale deployments and updates, managing the upgrade of over 100,000 devices → Design and lead the development of an iOS version upgrade strategy for all managed devices, streamlining the update process.→ Monitor crash reports and software reliability, analyzing new software/firmware versions to advise on potential rollbacks or improvements.→ Develop a dashboard for tracking application and software analytics, enabling real-time monitoring and insights.→ Curate and maintain a detailed knowledge base on new features and product releases, enhancing user support and engagement.

Sacramento, California, Us

→ Directed the Technical Support division, overseeing two supervisors and a workforce of over 30 engineers.→ Collaborated extensively with the Product, Project, Installations, and DevOps teams to align strategies and operations.→ Partnered closely with the Development team to swiftly address and solve technical issues, enhancing customer satisfaction and service reliability.→ Work closely with our Developers to respond rapidly and find solutions→ Tripled monthly support revenues in Q3 2020→ Provided robust support for the entire product lineup, including new POCs and initiatives with enterprise partners, ensuring comprehensive service coverage.→ Managed and enhanced the department’s KPIs, fostering a culture of continuous improvement and operational excellence.

Sacramento, California, Us

→ Directed and mentored a team of 24 top-tier technical experts, driving daily excellence through KPI and behavioral coaching.→ Served as the go-to SME for all technical aspects related to Luxer One within a dynamic startup setting, playing a pivotal role in enhancing processes.→ Facilitated the rollout of new application updates across our ecosystem, impacting over 5,000 devices annually.→ Led special initiatives aimed at elevating both product quality and support services.

Sacramento, California, Us

→ Provide remote computer networking, maintenance, hardware installation, and cabling→ Train employees on technical knowledge and workflow→ Work with Rasberry Pi’s, Linux, VPNs, routers and switches → Deployed software installs and configuration changes→ Adapted and prioritized resolution of reported problems using strong technical, troubleshooting and analysis skills→ Track, identify and classify reported issues and compose bug reports with documentation→ Collaborate with teams to implement a new product design that would increase connectivity and stability

www.Adrian-Hong.com→ Produced high quality wedding and event images that consistently exceeded studio and client expectations → Managed and directed 2 assitant photographers for placement of subjects, inventory management, and additional key shots → Maintained a high level of satisfaction by listening and following through on all promises in regards to product, packages, and professionalism→ Used upsell strategy to customize each package to specific client’s specifications

Us

→ Integrated and managed relationships with POC clients for our new SaaS software Xero→ Collaborated with the CEO to develop new business strategies→ Worked with our Web Developer to establish critical call-to-action points and establish clear expectations → Analyze and reconcile weekly balance sheet accounts