Adrian Mack Email & Phone Number

Wayne, Pa, Us

Wayne, Pa, Us

Provide local support for the Asheboro facility, as well as global support for the company. Provide help for client's with PC's, laptops, printers, and internal devices within Teleflex. Provide assistance with installing hardware, software, and diagnosis problem and provide a resolution.

Manage all of the agency information both local and network storage. Perform daily backups on server to tape, and external hard drives. Create and update disaster recovery plan for agency information system. Keep and maintain PDA's and windows mobile devices connected to internal network. Train staff on all new and updated equipment. Monitor network usage and bandwidth to ensure full use during business hours. Purchase new computers with the latest hardware to ensure users have powerful computers to use. Manage agency servers perform updates; add printers to network, and perform daily maintenance on the servers. Update and monitor antivirus for server and entire network. Update firewall setting to help keep network safe from intrusion. Negotiate and update all contacts with local venders and for equipment leases. Give reports and statistics on in-house and web applications of user data to direct

Richfield, Minnesota, Us

Assist customers with service/repair issues, discuss product with customers to determine product problems and service requirements. Answer questions regarding product installation and operation. Correctly and fully completes repair tags for all product lines, verify proper paperwork and document items included with unit. Offer estimate of work to be done, if applicable. Contact customers regarding status of repair. Duties also include hardware and software installation and troubleshooting.

Richfield, Minnesota, Us

Assist customers with service/repair issues, discuss product with customers to determine product problems and service requirements. Answer questions regarding product installation and operation. Correctly and fully completes repair tags for all product lines, verify proper paperwork and document items included with unit. Offer estimate of work to be done, if applicable. Contact customers regarding status of repair. Duties also include hardware and software installation and troubleshooting.

Performing basic computer and peripheral support, basic diagnostics, identifying issues providing resolutions. Creating standard desktop and laptop images for deployment of over 123 PCs on a monthly basis. Troubleshooting and solving hardware and software problems onsite and support users remotely. Installing, assembling and repairing PC computers, and configuring peripherals such as printers, scanners and other related hardware. Inventorying all new, used, and returned computer equipment. Assisting with the new acquisition and deployment of hardware and software systems. Utilizing in-house helpdesk ticketing system to open, close, and creating helpdesk tickets.

Raleigh, Nc, Us

Managed analog/digital phone conversion project. Lead team of 7 people. Responsibilities included vendor management. Also managed PBX Centrex system, voicemail boxes, and configured phone directory.Created user accounts in Active Directory. Performed hardware, software and peripheral equipment installation on computers. Responsible for troubleshooting and repairing hardware and software issues for network, user applications, and telephone lines. Provided support in the following areas: Windows XP, Windows 2000, Windows NT, and Windows 9X workstation, Microsoft Office application office issues in Word, Excel, MS Access, PowerPoint, and Publisher, Outlook. Supported Wireless connection at TCP/IP protocol level and Network connectivity on the hardware level (including Switches, Hubs, and Routers; . Managed workload using Track It! Enterprise Helpdesk software. Installed, repaired and transferred existing phone lines and telephone equipment. Connected telecom cross connect blocks. As a project manager: In charge of Phone Integration that included communicating with outside vendors and onsite staff to put in place a new phone system covering installation of equipment for more than 18 facilities, and migration of over 1500 lines.

San Diego, California, Us

Installed communication cabling for both voice and data projects. Installed cable supports. Tested and terminated cable lines. Responded to incoming calls regarding problems with data network connections and telephone service. Completed work orders as directed regarding data and telephone connections. Worked with outside vendors and assists with cable installation coordination. Performed special projects and other duties as assigned.

B.S, Computer Information Systems 8/2006

A+ Certification

Education record